[概念] 质量管理标准和理论 - ISO/Deming/Juran/TQM

PMBOK (2004 3rd 英) P180提到了诸多质量管理理论，但是没有解释各个理论。补充如下

http://www.brecker.com/quality.htm

ISO/QS9000

ISO9000 was developed as a standard for business quality systems. To be certified, businesses needed to document their quality system and insure adherence to it with reviews and audits. A key element was the identification of non-conformances and a Corrective Action System to prevent reoccurences. Specific quality improvement methodologies were not prescribed.

The automotive industry adopted the QS9000 standard for their suppliers to require the use of specific practices in quality planning and in production operations.

• Advanced Product Quality Plans
• Design / Process Failure Mode and Effects Analysis (FMEA)
• Production Part Approval Process
• Control Plans (for production)
• Measurement Systems Analysis

  Deming PDCA