Pega(Open Span) 在线入门课程申请详解及入门了解

Robotic automation is the application of software to automate tasks and processes otherwise performed by humans. Simply, robotic automation is software automating software. Software robots can fully automate essential business transactions through Robotic Process Automation (RPA) or optimize the way people work with Robotic Desktop Automation (RDA). The goal of robotic automation is an improved customer experience and operational excellence through increased efficiency, performance, and agility in the day-to-day activities across the enterprise.

 

Pega Robotics(Openspan) Product Offerings

OpenSpan is robotic process automation (RPA) and workforce analytics software.

The 3 core products are:

Running on 200,000 desktops at leading global enterprises, OpenSpan compliments Pegasystems’ Customer Relationship Management (CRM) application suite and Business Process Management (BPM) platform

Difference Between Pega RPA and Pega RDA

Pega Robotic Desktop Automation(RDA)   •Personal Productivity Robot on a user Desktop. •Unifies Disconnected application and processes. •Solves “messy desktop” and increase productivity. • Example: Use-Case While servicing a customer call, fetch a customer account and a disputed transaction decision from a legacy app and display it inside Pega customer service.

Pega Robotic Process Automation(RPA)   •Queue complex back-office processes to a pool of “unattended” robots virtual machine. •Batch-process work “in bulk”. •Free-up your work force for more valuable work. • Example: Use-Case A customer submits an address change inside a self-service portal that needs to be updated in three desktop apps and two web apps. Queue the assignment for a robot to process.

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