关于客户问题反馈的类型机制

Severity: 

·         Blocker – Must fix before TA. Non-negotiable. 
·         High – Must fix before TA. If legitimate reason provided (ex. Hardware/software limitation with detailed root cause analysis), waiver may be requested for carrier’s approval. 
·         Medium – Should be fixed before TA. If development effort is not suitable for schedule, fix in MR can be requested for carrier’s approval. 
·         Low – Should be fixed before TA, but can be fix in MR. 
  
Status: 
·         Open – Still pending for resolution 
·         Monitoring – One time occurrence, fix required when re-occurrence observed 
·         Fixed Internally – Fix verified by customer, but not yet carrier 
·         To be Verified – Pending for carrier’s verification as customer does not have the capability to verify 
·         Pending for Waiver – Waiver requested to carrier, pending for decision 
·         Waived –  Waiver granted by carrier 
·         Closed – Fix verified by carrier and closed