itil 框架 变更
🎯目的 (🎯Purpose)
In the VUCA world the word change is powerful, inevitable and constant. A key observation to note in the Scrum Guide the word change occurs almost 17 times and hence it is important. For instance that change can be agility across people, practices, product, business and enterprise etc,. In the context of Scrum framework change resonates well with all core essential elements along with values, principles and rules.The core essential elements are the roles, events and artifacts. A few excerpts from the Scrum Guide proves the significance of change.
在VUCA世界中， 变化这个词是有力的，不可避免的和持续不断的。 在《 Scrum指南》中需要注意的一个关键发现是单词更改几乎发生了17次 ，因此很重要。 例如，变更可以是跨人员，实践，产品，业务和企业等的敏捷性 。 在Scrum框架中，变更与所有核心要素以及价值，原则和规则产生了很好的共鸣。核心要素是角色，事件和人工制品。 《 Scrum指南》的一些摘录证明了变更的重要性。
Changes in business requirements, market conditions, or technology may cause changes in the Product Backlog. — Scrum Guide 2017
业务需求，市场条件和技术的变化可能会引起产品Backlog 的变化 。 — Scrum指南2017
The Product Backlog is dynamic; it constantly changes to identify what the product needs to be appropriate, competitive, and useful. — Scrum Guide 2017
产品积压是动态的； 它会不断变化以识别产品需要合适，具有竞争力和有用的产品。 — Scrum指南2017
The Sprint Backlog is a plan with enough detail that changes in progress can be understood in the Daily Scrum. — Scrum Guide 2017
Sprint Backlog是一项计划，其细节足够详细，可以在Daily Scrum中了解进度的变化 。 — Scrum指南2017
Only the Development Team can change its Sprint Backlog during a Sprint. — Scrum Guide 2017
只有开发团队可以在Sprint期间更改 Sprint Backlog。 — Scrum指南2017
When a Sprint’s horizon is too long the definition of what is being built may change, complexity may rise, and risk may increase. — Scrum Guide 2017
当Sprint的视野太长时，所构建内容的定义可能会更改 ，复杂性可能会增加，风险可能会增加。 — Scrum指南2017
A Sprint would be cancelled if the Sprint Goal becomes obsolete. This might occur if the company changes direction or if market or technology conditions change. — Scrum Guide 2017
如果Sprint目标已过时，则Sprint将被取消。 如果公司改变方向或市场或技术条件发生变化，则可能会发生这种情况。 — Scrum指南2017
The Product Owner may represent the desires of a committee in the Product Backlog, but those wanting to change a Product Backlog item’s priority must address the Product Owner. — Scrum Guide 2017
产品负责人可能代表了产品待办事项列表中委员会的要求，但是那些想要更改产品待办事项条目优先级的人必须解决产品负责人。 — Scrum指南2017
During the Sprint Review, the Scrum Team and stakeholders collaborate about what was done in the Sprint. Based on that and any changes to the Product Backlog during the Sprint, attendees collaborate on the next things that could be done to optimize value. — Scrum Guide 2017
在Sprint审查期间，Scrum团队和利益相关者就Sprint中的工作进行协作。 基于此以及Sprint期间对产品待办事项列表所做的任何更改 ，与会人员将就可用来优化价值的下一步工作进行协作。 — Scrum指南2017
Interestingly even agile shares a mutually inclusive space with change. A few excerpts from the agile manifesto and principles for your perusal.
有趣的是，即使敏捷也与变化共享一个相互包容的空间。 敏捷宣言和原则的一些摘录供您细读。
Responding to change over following a plan — Agile Manifesto 2001
响应计划变更 —《 敏捷宣言》 2001
Welcome changing requirements, even late in development. Agile processes harness change for the customer’s competitive advantage. — Agile Principles
即使在开发后期，也欢迎不断变化的需求。 敏捷流程利用变更来获得客户的竞争优势。 — 敏捷原则
During COVID-19 circumstances, organisations are exploring options to weather the storm and thrive. Leaders are willing to invest major efforts to manage complexity in the new normal. Also to maintain the momentum of flow for value delivery at the same time. Especially working from home being the primary challenge to deal with amidst everything. In dynamic environments seamless collaboration and communication amongst people is pivotal for engagement.
在COVID-19的情况下，组织正在探索各种方法来度过难关和繁荣。 领导者愿意投入大量精力来管理新常态下的复杂性。 同时还要保持价值传递的动力。 尤其是在家工作是应对所有事物的主要挑战。 在动态环境中，人与人之间的无缝协作和交流对于参与至关重要。
As the Scrum Master, I would love to invite 💌 all leaders who are willing to evoke organic change. We can collaborate together and visualise Scrum as a Change Engagement Framework. It collectively offers both simplicity and sustainability. This framework has been discovered by me based on my frame of reference and experience. I am elated to say “Engagement is the key” is the source of inspiration and motivation for this Framework. The whole credits to Gunther Verheyen, The Independent Scrum Care Taker.
作为 Scrum Master，我很想邀请organic所有愿意引起有机变革的领导人。 我们可以一起协作，并将Scrum作为变更参与框架可视化。 它共同提供了简单性和可持续性 。 根据我的参考框架和经验，我发现了这个框架。 我很高兴地说“ 参与是关键 ”是该框架的灵感和动力的源泉。 整个功劳归功于独立Scrum Care Taker Gunther Verheyen 。
The Change Engagement Framework consists of 4 key actionable steps. It must be enacted in empirical manner. Scrum values ❤️ are the cornerstone of this framework. It is very essential to embrace the them to achieve sustainable success using this framework. They act as compass 🧭 to navigate all conversations and situations that arise at any step. Also the Scrum Master plays a crucial role with regards to evoking change using Scrum. Yet it is easier said than done!
变更参与框架包括4个关键的可操作步骤。 它必须以经验方式制定。 Scrum值❤️是此框架的基础。 拥抱他们以使用此框架实现可持续成功是非常重要的。 它们充当指南针 🧭导航在任何步骤中出现的所有对话和情况。 此外，Scrum Master在使用Scrum引发变更方面也起着至关重要的作用。 然而说起来容易做起来难！
Tchange. Transparency doesn’t occur overnight, but is a path. — Scrum Guide 2017
T 改变 。 透明度不是一朝一夕的事，而是一条路。 — Scrum指南2017
The Change Engagement Framework involves following steps, Exploring insights, Envisaging Pathways, Experiment Options and Empowering People. Further down the road ahead let us together learn and understand ways to apply it in context of change.
变革参与框架涉及以下步骤，探索见解，设想途径，实验选择和增强人员能力。 在未来的道路上，让我们一起学习和理解在变化的环境中应用它的方法。
1.探索 🔎 (1. Explore 🔎)
As people are part of the complex adaptive system of an organisation. We need to explore their needs and wants with utmost care. It is very imperative to gather insights before trying any kind of change be it either micro or macro. The Scrum Master must identify creative ways to explain people about the Scrum values. To learn and explore their purpose and how the Scrum values aligns with the work they perform on a day to day basis. This helps in identifying the bright spots for partnering together with people to experience any change experiments in an effective manner.
人是组织复杂适应系统的一部分。 我们需要格外小心地探索他们的需求和希望。 在尝试任何形式的改变(无论是微观的还是宏观的)之前，必须先收集见识。 Scrum主管必须找到创造性的方式来向人们解释Scrum的价值。 学习和探索他们的目的以及Scrum值如何与他们每天执行的工作保持一致。 这有助于确定与人合作的亮点，以便以有效的方式体验任何变更实验。
The Scrum Team members learn and explore those values as they work with the Scrum events, roles and artifacts. — Scrum Guide 2017
Scrum团队成员在处理Scrum事件，角色和工件时将学习和探索这些价值。 — Scrum指南2017
2.设想 🔭 (2. Envisage 🔭)
As the Scrum Master it is important to convey the purpose of change. It is very essential for constructing the emergent roadmap to achieve and sustain change. Likewise envisage the patterns that may emerge and evolve during the change journey. These patterns play a vital role to work with the people at various levels within the organisation. Partner with the peer Scrum Team members and leaders as follows,
作为Scrum Master，传达更改的目的很重要。 这对于构建实现和维持变化的新兴路线图非常重要。 同样设想在变更过程中可能出现和演变的模式。 这些模式在与组织内各个级别的人员一起工作中发挥着至关重要的作用。 与同行Scrum团队成员和领导者进行如下合作，
- Identify pathways to optimise the flow of value. 确定途径以优化价值流。
- Focus on identifying and removal of hidden bottlenecks impeding the flow of value. 着重于识别和消除阻碍价值流动的隐藏瓶颈。
- Visualise change using systems thinking to focus on global optimisation of flow empirically. 使用系统思维可视化更改，以经验为重点关注流程的全局优化。
A Scrum Master can detect incomplete transparency by inspecting the artifacts, sensing patterns, listening closely to what is being said, and detecting differences between expected and real results. — Scrum Guide 2017
Scrum Master可以通过检查工件，感应模式 ，仔细聆听正在说的内容以及检测预期结果与实际结果之间的差异来检测不透明的透明度。 — Scrum指南2017
3.实验 🧪 (3. Experiment 🧪)
Experimenting options with learning moments is the key for success within complex environment. Experiments paves the way to try small changes and learn from them to build and sustain them. The Scrum Master must consistently experiment changes in accordance to evolving organisational ecosystem. It is possible by having meaningful conversations while engaging with people. Inspect and adapt change initiatives with radical transparency and minimalistic rules. This is one of the ways to build collaborative, engaged and high performing Scrum Team(s). Moreover it builds engaged organisations by inspection and adaption at every opportunity.
在学习环境中尝试各种选择是成功在复杂环境中的关键。 实验为尝试小变化并向其学习以建立并维持它们铺平了道路。 Scrum Master必须根据不断发展的组织生态系统不断地试验变更。 在与人互动时进行有意义的对话是可能的。 以根本性的透明度和简约的规则检查和调整变更计划。 这是建立协作，参与和高性能Scrum团队的方法之一。 此外，它通过每一次机会的检查和适应来建立参与组织。
Causing change that increases the productivity of the Scrum Team; and,
导致变更 ，从而提高Scrum团队的生产力； 和，
Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization. — Scrum Guide 2017
与其他Scrum管理员合作，以提高组织中Scrum应用的有效性 。 — Scrum指南2017
Finding techniques for effective Product Backlog management; — Scrum Guide 2017
找到有效的产品Backlog管理技术 ; — Scrum指南2017
Planning Scrum implementations within the organization; — Scrum Guide 2017
规划组织内的Scrum 实施 ； — Scrum指南2017
4.授权 🌐 (4. Empower 🌐)
The Scrum Master who believe in people’s ability and resourcefulness will act as follows:
相信人们的能力和机智的Scrum Master的行为如下：
- He/She will empower them to discover their Mastery, Autonomy and Purpose. 他/她将授权他们发现自己的精通，自主和目标。
- He/She will explain and help them understand the rules and principles behind the change. 他/她将解释并帮助他们了解变更背后的规则和原则。
- He/She co-creates change initiatives by partnering with people across the organisation. 他/她通过与组织内的人员合作共同制定变革计划。
- He/She evokes the sense of purpose and shared ownership with focus on accountability. 他/她唤起了目标意识和共同主人翁意识，着眼于问责制。
All the above action requires ⚖ balancing act at all the levels of the organisation. As the Scrum Master he/she empowers people to deliver meaningful value. He enacts Servant Leadership style at operational, tactical and strategic levels. It refers to enacting various stances like teaching, coaching, mentoring to espouse change. These stances along with values will inspire people to aspire towards meaningful outcomes.
所有上述行动都需要⚖在组织的各个层面上采取平衡行动。 作为Scrum Master，他/她使人们能够传递有意义的价值。 他在运营，战术 和 战略层面制定“仆人领导风格”。 它指的是制定各种立场，例如教学，辅导，指导变更。 这些立场和价值观将激励人们渴望取得有意义的成果。
The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team. — Scrum Guide 2017
Scrum Master帮助每个人更改这些交互，以最大化Scrum团队创造的价值。 — Scrum指南2017
Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible; — Scrum Guide 2017
确保Scrum团队的每个人都尽可能了解目标，范围和产品领域； — Scrum指南2017
Coaching the Development Team in self-organization and cross-functionality; — Scrum Guide 2017
指导开发团队的自组织和跨职能性； — Scrum指南2017
Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood. — Scrum Guide 2017
在尚未完全采用和理解Scrum的组织环境中指导开发团队。 — Scrum指南2017
Leading and coaching the organization in its Scrum adoption; — Scrum Guide 2017
领导和指导组织采用Scrum； — Scrum指南2017
🔑要点 (🔑 Key Takeaways)
Ultimately, I would like to convey a key message especially to the people part of Leadership. To succeed and sustain any form of change humanise the organisation using empiricism. Empirically engage your current and future workforce to deliver and sustain value creation. As the Scrum Guide says with regards to Product Owner.
最终，我想传达一个关键信息，尤其是对工会的人民。 要成功并维持任何形式的变革， 就要使用经验主义使组织人性化。 凭经验与您现在和将来的员工互动 ，以交付和维持价值创造。 正如《 Scrum指南》关于产品负责人所说。
In similar lines, I would request and recommend leaders to provide the necessary time-box and environment to the Scrum Master(s).
同样，我会要求并推荐领导者为Scrum Master提供必要的时间范围和环境。
For the Scrum Master(s) to succeed in evoking empirical change, the entire organisation must respect his or her observations. Also support him or her to foster an engaging and impactful environment. — Umar
为了使Scrum Master能够成功进行经验更改，整个组织必须尊重他或她的观察结果。 还支持他或她营造一个引人入胜且富有影响力的环境。 — 乌马尔
Scrum Master(s) must explore diverse ways to create durable impact over ephemeral outputs. He/She must strive to build the environment for people to foster engagement. Also motivate people to embrace Scrum values, principles and rules in its true essence. I have succeeded evoking positive and productive change using the Change Engagement Framework. I believe you can also do it, if I can!
Scrum Master必须探索各种方法来对临时产品产生持久的影响 。 他/她必须努力为人们营造参与互动的环境。 也激励人们真正接受Scrum的价值观，原则和规则。 我已经成功地使用“变更参与框架”引发了积极而富有成效的变更。 如果可以的话，我相信您也可以做到！
My sincere Thanks to Maarten Dalmijn and Harry S Long for your valuable review and suggestions provided.
衷心感谢 Maarten Dalmijn 和 Harry S Long 提供的宝贵意见和建议。
Thanks for reading the entire article📝. As always, I am open and eager about hearing each of your feedback and experiences to inspect and adapt in my next article ✍️. Sharing and Caring is the art of learning in the VUCA 🌏!
感谢您阅读整篇文章 。 与往常一样，我很开放，渴望听到您的每一个 反馈 和 经验， 以检查并适应我的下一篇文章 ✍️ 。 共享和关怀是VUCA中学习的艺术 🌏 ！
🔗参考文献： (🔗References:)
翻译自: https://medium.com/serious-scrum/scrum-as-change-engagement-framework-a94770b7f8fc
itil 框架 变更
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