Google - Dialogflow

Dialogflow

Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on.

Using Dialogflow, you can provide new and engaging ways for users to interact with your product.

Dialogflow是一个自然语言理解平台，可以轻松地将对话式用户界面集成到移动应用、Web应用、设备、机器人、交互式语音应答系统等中。

通过Dialogflow，您可以为用户提供与产品互动的新颖和吸引人的方式。

Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech.

Dialogflow能够分析客户提供的多种输入类型，包括文本或音频输入（如电话或语音录音）。它还可以通过文本或合成语音的方式回应用户。

Dialogflow CX and ES

Dialogflow provides two different virtual agent services, each of which has its own agent type, user interface, API, client libraries, and documentation:

Dialogflow CX - Provides an advanced agent type suitable for large or very complex agents.

Dialogflow ES - Provides the standard agent type suitable for small and simple agents.

Dialogflow提供了两种不同的虚拟代理服务，每种服务都有自己的代理类型、用户界面、API、客户端库和文档：

Dialogflow CX - 提供适合大型或非常复杂代理的高级代理类型。

Dialogflow ES - 提供适合小型和简单代理的标准代理类型。

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The following documentation is common to both CX and ES:

Editions - Detailed comparison of editions and agent types.

Support - Support options, FAQ, troubleshooting, etc.

Resources - Pricing, quotas, release notes, etc.

以下文档是CX和ES共有的：

Editions - 提供了关于不同版本和代理类型的详细比较。

Support - 提供了支持选项、常见问题解答、故障排除等信息。

Resources - 提供了定价、配额、发行说明等信息。

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Conversational AI

Dialogflow is part of the Conversational AI offering within Google Cloud:

• Conversational AI - Learn more about the Conversational AI offering within Google Cloud.
• Learning Hub - Learning resources to blogs, best practices, codebases, videos etc.

Conversational AI

Dialogflow是Google Cloud中的Conversational AI产品的一部分：

Conversational AI - 了解更多有关Google Cloud中的Conversational AI产品的信息。

Learning Hub - 学习资源包括博客、最佳实践、代码库、视频等。

Agent Assist

Dialogflow CX and ES provide virtual agent services for chatbots and contact centers.

If you have a contact center that employs human agents, you can use Agent Assist to help your human agents.

Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

The Agent Assist API is implemented as an extension of the Dialogflow ES API.

When browsing the Dialogflow ES API, you will see these additional types and methods.

Even though Agent Assist is an extension of the Dialogflow ES API, you can use a Dialogflow CX agent type as the virtual agent for Agent Assist.

If you are only using a Dialogflow virtual agent, you can ignore these extensions.

Agent Assist（智能助手）

Dialogflow CX和ES为聊天机器人和联络中心提供虚拟代理服务。如果您的联络中心雇佣了人工代理，您可以使用Agent Assist来帮助他们。

Agent Assist能够在人工代理与最终用户客户进行对话时为他们提供实时建议。

Agent Assist API被实现为Dialogflow ES API的一个扩展。在浏览Dialogflow ES API时，您将看到这些额外的类型和方法。

尽管Agent Assist是Dialogflow ES API的一个扩展，但您可以将Dialogflow CX代理类型用作Agent Assist的虚拟代理。

如果您仅使用Dialogflow虚拟代理，则可以忽略这些扩展。