1. Vidoe training
Object:
How to use SharePoint
How to be a SharePoint site admin
Resource:
2. Central Admin
How to manage SharePoint in Central Admin
3. Knowing the infrastructure
WFE, Appl, SQL
IIS
4. Monitoring
windows: Eventlog, performance log,
IIS web log, web log analysis
SharePoint: trace log, usage log, Email loader log
SQL log
5. Trouble shooting
log analysis, known issues, Incident management, problem management, ITIL, IPS
6. Governance
SharePoint Policy, PSPG, charge back, storage, GSR,
7. stsadm and powershell command
8. HSBC standard
IPS, ITIL
change management, CO,
UAT, CCRR
production launch, OAT, CI, CRP
communication with relevant team
processes
9. Farm setup
DR enabling
10. BAU tasks and process
KPI
Site removal
web log analysis
11. upgarde approach