Course Note 5 Module 5: Conversational AI

Learning Objectives

Concepts followed: 

Lesson 1 Conversational AI Concepts

• What is Conversational AI?
• Responsible AI Guidelines for Bots

Lesson 2 Conversational AI in Azure

• QnA Maker Service
• Azure Bot Service

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Lesson 1 Conversational AI Concepts

What is Conversational AI?

A solution that enables a dialog between an AI agent and a human

Generically, conversational AI agents are known as bots

Bots can engage over nultiple channels: 

• Web chat  interfaces 
• Email
• Social media platforms
• Voice 

Responsible AI Guidelines for Bots

1. Be transparent about what the bot can (and can't) do
2. Make it clear that the user is communicating with a bot
3. Enable the bot to seamlessly hand-off to a human if necessary
4. Ensure the bot respects cultural norms
5. Ensure the bot is reliable
6. Respect user provacy
7. Handle data securely
8. Ensure the bot meets accessibility standards
9. Assume accountability for the bot's actions

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Lesson 2 Conversational AI in Azure

QnA Maker Service

Define a knowledge base of question and answer pairs:

• By entering questions and answers
• From an existing FAQ document
• By using built-in chit-chat

Consume the knowledge base from client apps, including bots. 

Azure Bot Service