Gimbal joy Privacy Policy

Update Date: August 22, 2024
Effective Date: August 23, 2024

  simjoy international co., limited is a limited liability company established under the laws of the People’s Republic of China. As a service provider of Gimbal joy APP (referred to as “we”), we attach great importance to maintaining and protecting users personal information. If you have any questions, comments or suggestions, please contact us at sales@simjoy-digital.cn.

Reminder Terms

  Your trust is very important to us. We are well aware of the importance of personal information to you. We will take corresponding security protection measures in accordance with the requirements of laws and regulations, and try our best to keep your personal information safe and controllable. In view of this, we have formulated this “Privacy Policy” (hereinafter referred to as “this Policy”) and remind you that this Policy applies to all products and services related to Gimbal joy. It should be noted that This policy does not apply to the services provided to you by other third parties, and the services provided to you by the third parties shall be subject to their privacy policies explained to you. Before using the various services of Gimbal joy, please read and thoroughly understand this policy, especially the terms marked in bold/bold underline. You should read them carefully, and use the relevant products or services after confirming your full understanding and agreement. . Once you start using the services of Gimbal joy, you fully understand and agree to this policy. This Policy is an integral part of the Gimbal joy User Agreement and has the same effect.

Part 1 Definition
Gimbal joy: refers to the Gimbal joy APP program developed and provided by simjoy international co., limited
Gimbal joy Service Provider: refers to simjoy international co., limited.
Personal information: refers to various information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information.
Personal sensitive information: refers to personal information including ID number, personal biometric information, bank account number, property information, whereabouts, transaction information, information of children under the age of 14 (inclusive), etc. ( We will prominently identify specific personal sensitive information in bold in this Privacy Policy).
Deletion of personal information: refers to the act of removing personal information from the system involved in the realization of daily business functions, so as to keep it in a state that cannot be retrieved or accessed.
Part II Privacy Policy
This policy will help you understand the following:
1. How we collect and use your personal information
2. How we protect you Your personal information
3. Your rights
4. How to update this policy
5. How to contact us

I. How we collect and use your personal information
  Your personal information that we need/may need to collect and use when you use our products and/or services It includes the following two:
1. In order to provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;
2. In order to provide you with additional functions of our products and/or services, you may choose to authorize us to collect and use the information . If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic functions of our products and/or services.
You understand and agree:
1. We are committed to creating a variety of products and services to meet your needs. Because we provide you with many types of products and services, and the specific products/services that different users choose to use are different, correspondingly, the basic/additional functions and the type and scope of personal information collected and used will be different, please refer to The specific product/service function shall prevail;
2. In order to bring you a better product and service experience, we are constantly striving to improve our technology, and we may launch new or optimized functions from time to time. , it may be necessary to collect, use new personal information or change the purpose or method of using personal information. In this regard, we will separately explain to you the purpose, scope and use of the corresponding information by updating this policy, pop-up windows, page prompts, etc., and provide you with a way to freely choose your consent, and after obtaining your express consent collect and use. During this process, if you have any questions, comments or suggestions, you can contact us by email (sales@simjoy-digital.cn), and we will answer you as soon as possible.
We will collect and use your personal information for the following purposes described in this policy:
(1) Using Gimbal joy products or services
When you use Gimbal joyWhen Pro, Gimbal joy may read your location, mobile device and other information or data related to Gimbal joy services, including but not limited to the mobile device model, device identification code, operating system, resolution using Gimbal joy and related services , telecom operators, the location of your mobile phone, the data you share on social platforms such as Weibo, etc. If you refuse to provide such information, we will not be able to provide you with corresponding services, but it will not affect your use of other functions of Gimbal joy services.
1. Connect and activate hardware devices
When you connect to our hardware products via Bluetooth, Gimbal joy requires you to enable Bluetooth permissions. For example, when you connect hardware products via Bluetooth for the first time, you need to authorize the location of your mobile phone , to facilitate the activation and use of the hardware product.
2. Capturing video/photo/recording function
3. Reading the system app installation list to directly jump to Douyin or Kuaishou application when implementing live face tracking
（ 2) Exceptions to Authorized Consent
You are fully aware that, according to relevant laws and regulations, your authorization and consent are not required to collect and use your personal information in the following situations:
1. Related to national security, national defense and security;
2. Related to public security, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial, and execution of judgments;
4. In order to protect the life and property of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual;
5. The collected personal information is disclosed to the public by the personal information subject;
6. Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary for signing a contract according to your requirements;
8. Use Necessary for maintaining the safe and stable operation of the provided products and/or services, such as finding and disposing of product and/or service failures;
9. Necessary for legitimate news reports;
10. Academic When it is necessary for a research institution to conduct statistical or academic research based on public interests, and when it provides the results of academic research or description, it de-identifies the personal information contained in the results;
11. Other situations stipulated by laws and regulations .
  Please be aware that in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information, the data recipient cannot re-identify a specific individual and cannot be recovered, or we may De-identified research, statistical analysis and prediction of the collected information, used to improve the content and layout of Gimbal joy, provide product or service support for business decisions, and improve our products and services, such processed data Use without further notice to you and your consent. If we stop the Gimbal joy service, we will promptly stop the collection of your personal information, notify you in the form of one-by-one delivery or announcement, and delete or anonymize the personal information we hold.
  We will ask for your prior consent when we want to use the information for other purposes not stated in this policy.
  When we want to use the information collected for a specific purpose for other purposes, we will ask for your consent in advance.

2. How do we protect your personal information
(1) We have used industry-standard security measures to protect the personal information you provide to prevent unauthorized access and public disclosure of data , use, modification, damage or loss. We will take all reasonable and feasible measures to protect your personal information
(2) We have an industry-leading data security management system with data as the core and around the data life cycle, from organizational construction, system design, personnel management , product technology and other aspects to improve the security of the entire system in multiple dimensions.
(3) We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for as long as is necessary to achieve the purposes described in this policy, unless there is a mandatory retention requirement by law, such as the E-Commerce Law of the People’s Republic of China requiring information on goods and services . The preservation period of transaction information shall not be less than three years from the date of completion of the transaction. Our criteria for judging the aforementioned period include:
1. Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;
2. Ensure the safety and security of our services for you. Quality;
3. Do you agree to a longer retention period?
4. Is there any other special agreement on retention period.
After your personal information exceeds the retention period, we will delete or anonymize your personal information as required by applicable law.
(4) In the event of an unfortunate personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, and what you can do. Advice on self-prevention and risk reduction, remedies for you, etc. We will inform you of the relevant circumstances of the event by email, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will publish announcements in a reasonable and effective way.
At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

III. Your rights
You can access and manage your personal information in the following ways:
(1) Accessing your personal information
You The right to access your personal information in accordance with laws and regulations. If you wish to exercise your data access rights, you can do so yourself by:
Account Information - if you wish to access or edit your profile information and payment information in your account, change your password, add security information or close Your account, etc., you can perform such operations by visiting the relevant pages of our website or application such as personal information, changing passwords, etc. However, for reasons of security and identification, or according to the mandatory provisions of laws and regulations, you may not be able to modify the initial registration information provided during registration.
If you do not have access to this personal information in the manner described above, you can contact us at any time by emailing sales@simjoy-digital.cn.
(2) Correction or supplementation of your personal information
When you find that there is an error in the personal information we process about you, you have the right to ask us to make corrections. You can contact us anytime by emailing sales@simjoy-digital.cn
(3) Deletion of your personal information
In the following circumstances, you may request us to delete your personal information:
1. If our behavior in processing personal information violates Laws and regulations;
2. If we collect and use your personal information without your consent;
3. If our processing of personal information violates our agreement with you;
4. If you no longer use our products or services, or you voluntarily cancel your account;
5. If we no longer provide you with products or services forever.
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us and require them to delete it in a timely manner, unless otherwise required by laws and regulations, or these entities obtain your independent authorization.
When you or we assist you to delete the relevant information, we may not be able to delete the corresponding information from the backup system immediately because of applicable laws and security technology, we will store your personal information securely and isolate it from any further processing, Until the backup can be cleared or anonymous.
(4) Change the scope of your authorization and consent
Each business function requires some basic personal information to be completed (see “Part I” of this policy). For the collection and use of additionally collected personal information, you may give or withdraw your consent at any time.
You can do it yourself by:

Reset the authorization and consent of your personal information by visiting the authorization page of our website or application.
When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
If you do not want to receive commercial advertisements from us, you can unsubscribe at any time through the means provided by us in the email or text message.
(5) Constraining the automatic decision-making of the information system
In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us to explain, and we will also provide appropriate appeal methods on the premise of not infringing on Gimbal joy 's trade secrets or other user rights and social public interests.
(6) Responding to your above request
For security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
If you are not satisfied, you can also make a complaint or report to the regulatory authorities such as Internet, telecommunications, public security and industry and commerce.
For your reasonable request, we do not charge any fees in principle, but for repeated, excessive For requests with reasonable limits, we will charge a certain cost depending on the situation. For those that are unnecessarily repetitive, require excessive technical means (eg, need to develop new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (eg, involve backing up information stored on tapes). requests, we may refuse them.
In the following cases, according to the requirements of laws and regulations, we will not be able to respond to your request:
1. It is directly related to national security and national defense security;
2. It is directly related to public security, public health, and major public interests ;
3. It is directly related to criminal investigation, prosecution, trial and judgment execution;
4. There is sufficient evidence to show that you have subjective malice or abuse of rights;
5. In response to your request, the Cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
6. Involving business secrets.

4. How to update this policy
Our privacy policy may change. We will post any changes to this policy on this page. For material changes, we will also provide a more prominent notice.
The major changes referred to in this policy include but are not limited to:
1. Significant changes to our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;
2. Significant changes have taken place in our control rights. Such as the change of information controller caused by mergers and acquisitions, etc.;
3. The main objects of personal information sharing, transfer or public disclosure have changed;
4. Your right to participate in personal information processing and the way to exercise it have significant changes Changes;
5. Our responsible department, contact information and complaint channels for handling personal information security have changed;
6. The personal information security impact assessment report indicates that there is a high risk.
If you continue to use the Gimbal joy service after this policy update takes effect, it means that you have fully read, understood and accepted the updated policy and are willing to be bound by the updated policy.

5. How to contact us
If you have any questions, comments or suggestions about this privacy policy, you can send an email to: sales@simjoy-digital.cn
If you are dissatisfied with our response, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also file a complaint or report to the regulatory authorities such as the Internet, telecommunications, public security, and industry and commerce. You can also Seek a solution by filing a lawsuit in a court of competent jurisdiction in the service provider’s location.

Third-party SDK instructions
In order to provide and optimize our services, third-party SDKs are embedded in our App. These third-party SDKs may collect your personal information while cooperating with us to provide you with more comprehensive services.
The following lists the names of the third-party SDKs we currently use and the purpose of collection and use. If you have questions about the collection of your personal information by third parties through the SDK, please refer to the privacy policies of such third parties.

Huawei HMS SDK: used for intelligent face analysis.
SDK introduction or privacy policy address: https://developer.huawei.com/consumer/cn/doc/development/hiai-Guides/sdk-data-security-0000001050040129

Tencent bugly SDK: used for app crash location and performance tuning.
SDK introduction or privacy policy address:https://bugly.qq.com/docs/user-guide/instruction-manual-privacy/

Alibaba Cloud OSS SDK: used to download some files necessary to implement app functions, and collect some user-independent information that can improve the performance of our app.
SDK introduction or privacy policy address: https://help.aliyun.com/document_detail/31817.html