客户支持满意度调查(Teledyne LeCroy)

Teledyne LeCroy Protocol Solution Group - Customer Support Survey

1. A timely response was provided.

及时做出反应

Strongly Agree ++

Agree +

neither

Disagree -

Strongly Disagree --

2. How Satisfied are you with our solution to your support item.

您对我们为您的问题提供的解决方案的满意度如何？

Very Satisfied ++

Satisfied +

Neutral

Dissatisfied -

Very Dissatisfied --

3. How well did you feel our technical service representative understood what you were saying?

您觉得我们的技术服务代表对您所说的话的理解程度如何？

Above and beyond

Extremely well

Quite well

Got there in the end

They had No Idea

4. How knowledgeable did our customer service representative seem to you?

您觉得我们的客户服务代表知识渊博吗？

Extremely knowledgeable Guru

Quite knowledgeable expert

Moderately knowledgeable technician

Slightly knowledgeable intern

They had No Idea

5. How clear was the information that our customer service representative provided to you?

我们的客户服务代表向您提供的信息清楚吗？

Extremely clear +++

Very Clear ++

Able to use it +

Got there in the end

did not make sense --

6. How helpful was our technical service representative?

我们的技术服务代表对您的帮助有多大？

Above and Beyond ++

Very Helpful +

Helpful

could have been more help -

No help at all --

7. Overall, how satisfied are you with your customer support experience?

总体而言，您对客户支持体验的满意度如何？

Very Satisfied ++

Satisfied +

Neutral

Dissatisfied -

Very Dissatisfied --

8. How would you rate your recent customer service experience as compared to customer service you have received from other companies for similar products?

与您从其他公司获得的类似产品的客户服务相比，您如何评价您最近的客户服务经历？

Far Better ++

Better +

Same

Worse -

Far worse  --

9. Will your experience with our customer support influence your decision to select Teledyne LeCroy's products for your future designs?

您对我们客户支持的体验是否会影响您在未来设计中选择 Teledyne LeCroy 产品的决定？

Highly Likely++

Likely+

Same/Neutral

Unlikely-

Highly Unlikely--

10. How likely is it that you would recommend Teledyne * LeCroy to others?

您向他人推荐 Teledyne * LeCroy 的可能性有多大？

Not Likely at all 0

1

2

3

4

5

6

7

8

Extremely Likely 9

11. Would you like to update your contact information?

您想更新您的联系信息吗？

Name

Company

Address

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

参考：

SurveyMonkey: The World’s Most Popular Free Online Survey Tool