Introduction of ChatGPT: 02-Adopting ChatGPT

Adopting ChatGPT

Enabling people to use ChatGPT

Augmenting workflows

Workflow: Standardized series of tasks to achieve an end goal

工作流：实现最终目标的标准化系列任务

Aims: 目标

• Highest-quality output 最高质量的输出

• Shortest timeframe 最短时间

A standard workflow 标准工作流

• Example: Summarizing a project scoping document

  • 30 pages -> summary of key findings

• We extract the key findings and compile the summary

提取关键发现并编写摘要

• Using a spelling and grammar checker to proofread

使用拼写和语法检查器进行校对

A ChatGPT-powered workflow

• Example: Summarizing a project scoping document

  • 30 pages -> summary of key findings

• ChatGPT allows us to reverse the roles 角色互换

• Human now becomes the proofreader 人工校对

• Huge time-savings! 节省大量时间！

• Allow us to focus on more creative tasks

Leaders

Use cases:

• Compose emails

• Draft presentations

• Brainstorm strategic ideas

• Summarize meeting notes

Technical roles

Use cases:

• Recall code syntax

• Generate examples

• Explain code

• Troubleshoot errors

• Write documentation

HR and people teams

Use cases:

• Brainstorm employee engagement and wellbeing initiatives

• Communicate more effectively and efficiently

Marketing

Use cases:

• Write social media posts

• Copyediting content

• Generating marketing copy

• Search Engine Optimization(SEO)

Sales

Use cases:

• Generate outreach templates

• Personalize outreach content

• Brainstorm strategies

• Summarize information

Identifying use cases for ChatGPT

GPT

• Can be inaccurate

• No predictability in response

• Subject matter expertise is still very important

• Need consent to process the data

• Must adhere to data governance laws, such as GDPR

• Legal counsel may be able to enable the use case

• Can claim ownership over ChatGPT output

  • Other considerations such as copyright infringement may prevent ownership.

• Legal and ethics -> Coming up!

Rule-of-thumb 经验规则: Don't ask ChatGPT to do something that we

couldn't do ourselves

Example 1: Brainstorming ideas in HR

• Improve employee wellbeing

• Is this a suitable use?

1. Situation doesn't require definitive answers

2. HR Manager can verify response

1. Sensitive data isn't required

2. Response won't be used

Example 2: Healthccare recommendations

• Customers input their symptoms and receive recommended action

• Is this a suitable use?

• Use case requires certainty due to implications of poor recommendations

  • ChatGPT cannot provide this level of certainty

Ownership and privacy

Ownership and privacy

• Ownership and privacy are key considerations when validating the suitability of ChatGPT

• Neglecting them can risk financial penalties, lawsuits, and brand damage

Who owns the response?

• Assuming compliance, users can claim ownership over the response

Ownership and copyright

• Copyright: the rights of the owner of the intellectual property(IP) to use or distribute the material

• If generated content resembles copyrighted property, infrigement claims can be made

Who owns the prompt?

As between the parties and to the extent permitted by applicable law, you own all input

Prompt privact

• ChatGPT is being continuously developed and improved

• OpenAI may use prompts and responses for performance improvements

• May need to opt-out of usage agreement

• Risk of breaching data governance laws

Data governance

• Govern how data can be collected, stored, and used

• Example: GDPR governs data usage impacting EU citizens and residents

• Use cases must adhere to data governance laws

AI ethics

• Ensure data is used with people and society's best interest in-mind

• Ask whether the use will negatively or positively impact people

Advancements in generative AI

Performance improvements

• More human-like content

• Handle more complexity

• Greater reliability

What's driving the improvements?

Large Language Models(LLMs)

• Learns from a huge text dataset

• Algorithms detect patterns in text

• Fine-tune the model by rating responses

What's driving the improvements?

• Amount of training data will increase

• Usage data will help in fine-tuning

Building balanced datasets

Challenge: Ensuring data is high quality and balanced

• Quantity of data makes detecting bias prior to training difficult

Goal: Develop more robust bias mitigation procedures

Opportunities for misuse

• Misrepresenting AI-generated content

• Creating malicious content(e.g., spam)

Intervention by lawmakers:

• Regulations could help or hinder AI advancement

From generalized to specialized

• ChatGPT is a generalizable model

• Generative AI models will become more specialized

• Example: a model specifically designed to write long and complex code