ServiceNow-Reports Creating, Modifying, and Saving Reports

Creating, Modifying, and Saving Reports

We provide many useful reports, but creating your own is a simple process. In this example, we will create a report that groups all open incidents by escalation level and stacks them by priority. This report illustrates whether the highest-priority incidents are resolved before they are escalated.

 

 

1. Navigate to Reports > Create New.
2. On the Data tab, enter a report Name.
3. Set Data Table to Incident.
4. On the Type tab, set Type to Bar or to another chart of your choice.
5. On the Configuration tab, set Group by to Escalation.
6. Set Stacked by to Impact.
7. Open the filter icon in the left pane and add the filter condition [Escalation] [is not] [Normal].
8. Click Run to see the results.

 

The report shows that 11 of the 14 overdue incidents are high priority.

A: Click Save to add this report to your list of existing reports.