做外贸这些应对客户的话术拿去用

有时候跟客户交流遇到一些场景不知如何回答可以参考一下以下话术回答，还是只是提供思路，希望能帮助到你们，可以结合客户情况添加一些自己的话，自己总结学习到的东西才能是属于自己的财富。

聊天开头话术

初次介绍

Dear [Customer's Name], greetings! My name is [Your Name] from[Your Company Name].We specialize in [type of product/service] andlook forward to the opportunity to work with you.

尊敬的[客户姓名]，您好!我是[您的名字]，来自[公司名称]。6我们专注于[产品/服务类型]，期待有机会与您合作。

Hello [Customer's Name],l am very excited to introduce to you ourproducts/services.l believe we can offer the high-quality solutions youare looking for.

您好 [客户姓名]，我非常高兴有机会向您介绍我们的产品/服务。我相信我们能提供您所需的优质解决方案。

Hello [Customer's Name], this is [Your Name] from [Your Company Name].very nice to know you!

We specialize on [type of product/service] ,exporting toEurope12 years now, know well your marketstandard and requirements.May I ask do you have any requirements ofthese products recently?

您好[客户姓名]，这是来自[您的公司名称]的[您的姓名]。很高兴认识您！我们专注于[产品/服务类型]，出口到欧洲已有12年了，非常了解您的市场标准和要求。请问您最近对这些产品有什么需求吗？

回复询问

Thank you for your interest in our products, [Customer's Name].l wouldbe happy to provide you with more information about [specific issue orproduct featurel.

感谢您对我们产品的兴趣，[客户姓名]。关于您提到的[具体问题或产品特点]，我很乐意为您提供更多信息

Greetings [Customer's Name], thank you for your question.l ampleased to explain how our [product/service] can meet your needs.

您好[客户姓名]，谢谢您的提问。我很高兴解释我们的[产品/服务]如何满足您的需求。

客户已读不回

1.Could you tell me what's holdingus back so far?

能否告诉我是什么因素阻碍了我们目前的进展呢?

2.Could you please tell us the reason why you did not reply in time? ls itbecause of the price issue or are you considering the choice of othersuppliers?

能否请您告知未能及时回复的原因，是因为价格问题，还是在考虑其他供应商的选择呢?

3.Due to the failure to receive your reply, l guess that there may besome problems in our business relationship. Please let me know ifthere is anythinglcan help you with.

由于未能收到您的回复，我猜测可能在我们的业务关系中存在某些问题。如有任何需要我协助解决的情况，请务必告知我。

4.I have not received a reply for many days and would like to know thereason.lf the price is a problem, l can try to apply for a discount foryou.

多日未收到回复，想了解原因。如因价格问题，我可尝试为您申请折扣。

5.Hi, saw you've browsed through our latest productcatalog.interested in any particular items, or can we provide more info?

您好，我注意到您已查看了我们最新的产品目录。我想确认您是否对其中某些产品感兴趣，或者我们是否能为您提供更多相关信息?

6.Our team recently developed a new product/servicethat l believe could benefit your business. Can l offer more details or arrange a demo?我们团队最近开发了一项新的产品/服务，我相信它会对您的业务有所帮助。我可以提供更多详细信息或安排演示吗?

7.We've rolled out some special offers or promotionsrecently that you might find interesting. Feel free toreach out if you want to learn more.

我们最近推出了一些特别优惠促销活动，您可能会感兴趣。如果您想了解更多详情，请随时与我联系。

8.l understand your time is valuable, but i really want tooffer more assistance if needed. if you require customized solutions or have other needs, just say the wor

我理解您的时间宝贵，但我确实希望能为您提供更多帮助。如果您需要定制解决方案或有其他需求，请随时告诉我

9.If you're not interested or don't need anything at the moment, please also inform me so l won't botheryou further. Your feedback is crucial to us.

如果您目前没有兴趣或需要，也请告诉我，这样我就不会再打扰您了。您的反馈对我们非常重要

客户说暂时不需要

1.Thank you for your response. May l kindlyask if there's a specific reason behind yourdecision not to proceed at this time?

感谢您的答复。请问您现在决定不继续进行是否有具体原因

2.Appreciate your feedback. Could youplease provide more details regarding thefactors influencing your decision not toplace order for now?

感谢您的反馈。您能否提供更多有关影响您决定暂时不下订单的因素的详细信息？

3.Appreciate your response. lt would beextremely helpful if you could provideadditional information on why you have chosen not to proceed for now.

感谢您的回复。如果您能提供更多信息来说明为什么您选择暂时不继续，将会非常有帮助。

4.Thank you for letting us know. We areinterested in understanding the factorsinfluencing your decision so that we canimprove our offerings

谢谢您告诉我们。我们有兴趣了解影响您决定的因素，以便我们改进我们的产品

5.We appreciate your feedback. lf youcould shed some light on the reasonsbehind your decision, it would assist us inenhancing our services to meet your needsin the future.we remain open to exploring any potentialavenues to work together.We don't want to give up any possibility ofworking with you

感谢您的反馈。如果您能阐明您决定背后的原因，这将有助于我们增强我们的服务，以满足您未来的需求。我们对探索任何潜在的合作途径持开放态度。我们不想放弃与您合作的任何可能性

寄样品前后沟通话术

1.We have prepared your samples. Could youplease provide your delivery address andlogistics preferences?

我们已经准备好您的样品，是否可以提供您的交付地址和物流偏好?

2.When do you expect to receive thesesamples? We will do our best to ensuredelivery according to your schedule.

您期望何时收到这些样品?我们将尽力确保按照您的时间表交付

3.Once you receive the samples, please let usknow your feedback and thoughts. Yourinput is highly valuable to us to ensure theproduct meets your expectations.

一旦您收到样品，请告诉我们您的反馈和意见。我们非常重视您的意见，以确保产品满足您的期望。

4.If you need any additional information orsupport, whether regarding the samples oranything else, please feel free to let usknow. We are here to assist you.

如果您需要任何额外的信息或支持，无论是关于样品还是其他方面，请随时告诉我们。我们将全力支持您

讨价还价客户话术

1、You can always find the lower price butQuality is definitely different.

你永远可以找到更低的价格，但质量肯定不一样。

2、Could you please advise your budget? So wecan see if there is any other solutions for you.

能否告知你的预算，我看看还有没有其他方案。

3、Besides price, what other reasons do youhave for not moving forward with thiscurrently?

我完全了解你的意思，但除却价格,还有其他因素影响到这个订单的进展吗?

4、Don't you agree with me that in the longrun, moderate prices will bring about largesales and more profit.

我们认为从长远考虑,公道的价格会增加销量，从而得到更多的利润。

5、We understand that price is an importantconsideration for you. However, l want toemphasize that our products are crafted usinghigh-quality materials and the finestworkmanship.

我们理解价格对您来说是一个重要的考虑因素。但是，我想强调的是我们的产品采用高质量的材料并且工艺精湛。

6、Could you please share with me your budgetfor this type of product? Based on yourbudget, we can discuss different options andsolutions to meet your needs.

您能告诉我您对这类产品的预算吗?根据您的预算，我们可以探讨各种选项和解决方案，以满足您的需求。

7、We offer flexible payment methods and areopen to collaborating with you to develop apayment plan that aligns with your company'sneeds.

我们提供灵活的付款方式，并愿意与您合作制定符合您公司需要的付款计划。

8、 lf you increase your order quantity, wouldyou be open to discussing potential bulkdiscounts with us?

如果您增加订单数量，是否愿意与我们讨论批量折扣的可能性?

9、 We highly value long-term relationships withour clients and are willing to negotiate onprice and terms to reach a mutually beneficialagreement with you.

我们高度重视与客户的长期关系，愿意就价格和条款进行谈判，达成互利的协议。

10、 The profit margin for this order is alreadyquite low. However, in our desire tocollaborate, if you could consider increasingthe order quantity, we would be willing tomake further concessions.

这份订单的利润率已经相当低了。然而，出于愿意与您合作的心态，如果您能考虑增加订单数量，我们愿意做进一步让步。

11、 l'm very eager to establish our firstcollaboration, as my commission depends onsuccessful orders. However, your requirementshave already surpassed our bottom line. l havebeen with this company for 10 years and havenever sold below this price.

我急于开启我们的首次合作，因为我的提成取决于成功的订单。但是，您的要求已经超出了我们的底线。我在这家公司已经有10年了，从未低于过这个价格销售。

客户犹豫是否下单

1.l understand you're still thinking it over, butopportunities come and go quickly. Place your order soonto ensure you can enioy the discount on this batch.

我了解您仍在考虑中，但是机会稍纵即逝。请尽快下箪，确保您能享受到这批货的优惠。 

2.The quality of a product is directly proportional to itsprice.While our products may be slightly higher in cost,they are definitely worth the investment.

产品的品质与价格是成正比的，我们的产品虽然价格稍高，但绝对物超所值。

3. Don't let hesitation cost you this excellent businessopportunity .Our products have already gained the trustand praise of many customers.

请不要因为犹豫而错过这个绝佳的商机，我们的产品已经赢得了众多客户的信赖和好评。

4.With fierce market competition, our products stand outwith their unique advantages and competitiveness.市场竞争激烈，但我们的产品凭借独特的优势和竞争力，能在市场中脱颖而出

催款话术

1.Hi, Sir. Have a great day.l just wantedto touch base and follow up on thestatus of your payment for ourproducts XXX. Could you please let meknow if there have been any updates ?

您好，先生，祝您有美好的一天。我想联系并跟进一下您对我们产品XXX的付款情况。能让我知道是否有任何更新吗?

2.Hello, i hope you are having a greatday. l wanted to check in and see if youhad any updates on the payment forour order. l would greatly appreciate itif you could let me know the status ofthe payment when you have a moment.

您好呀，希望您今天过得愉快。我想确认一下，看看您对我们订单的付款有没有任何更新。如果您有时间的话，能否让我知道付款的情况，我将不胜感激。

3.dear, due to our factory is very busy recently, they have prepared the raw material in advance. Once you arrange deposit payment, we can produce it immediately to ensure delivery on time

亲爱的，由于我们工厂最近很忙，所以他们提前准备好了原材料。一旦您安排定金支付，我们可以立即生产，确保按时交货