【PMP】专题沟通管理 错题

1、 [单选] —个项目已经发生偏差几个月了，这种状态已通过电子邮件在每周报告中发送给所有相关方。一位关键相关方刚刚得知这一偏差，并对只通过电子邮件通知他们感到不安。若要预防这个问题，项目经理应该先做什么？
A project has been deviating for several mouths. This status has been emailed to all stakeholders in weekly reports. One key stakeholder just learned of this deviation and is upset that they were only notified via email. What should the project manager have done to prevent this?
A：确认所有相关方都收到并理解每份状态报告
Verified that all stakeholders received and understood each status report
B：为每一个相关方选择适当的沟通方法
Chosen the appropriate communication method for each stakeholder
C：直接与关键相关方就重要问题或项目偏差进行接洽
Engaged directly with key stakeholders about critical issues or project deviations
D：计划与关键相关方定期举行会议以报告项目状态
Planned periodic meetings with key stake stakeholders to report project status
正确答案：B 你的答案：D
解析：参考答案：B 解析：PMBOK（6）P390-10.3.1.1监督沟通-沟通管理计划。是关于及时收集、生成和发布信息的现行计划，它确定了沟通过程中的团队成员、相关方和有关工作。P377-10.1.3.1沟通管理计划包括用于传递信息的方法或技术等。 题目描述，电子邮件推式沟通，相关方没看到，没有收到反馈。是沟通方法不正确。需要改正，选B。 A确认反馈的前提是沟通方法要正确。 C管理相关方参与，离题。 D是B的其中一种可能解决方案。
12、 [单选] 在项目规划期间，跨文化团队的项目经理希望减少因现场和虚拟团队成员之间的误解而可能造成的延误。项目经理下一步应该怎么做？
During project planning, the project manager of a cross-cultural team wants to reduce the possible delays caused by misunderstandings among on-site and virtual team members. What should the project manager do next?
A：对外部相关方开会
Meet with the external stakeholders.
B：定义需沟通的信息
Define the information to be communicate
C：设置焦点小组
Set up a focus group.
D：安排引导式研讨会
Facilitate a workshop.
正确答案：B 你的答案：D
解析：参考答案：B 解析：“虚拟团队”和“误解”都指向沟通管理计划。
14、 [单选] 在一个软件开发项目中，一名团队成员不能完成分配的任务,这阻碍了与其他组件的集成，并导致错过里程碑。该团队成员未向项目经理告知有关其任务的任何问题。 若要向发起人沟通该问题，项目经理首先应该做什么？
During a software development project, one team member fails to complete assigned tasks, which prevents integration with other components and causes a milestone to be misse The team member did not inform the project manager about problems with tasks. What should the project manager do first to communicate this to the sponsors?
A：在每周状态报告中包含更新的项目进度计划
Include an updated project schedule i it the weekly Status report.
B：安排与发起人开会，告知他们这个问题，并提出恢复计划
Schedule a meeting with the sponsor to inform them of the issue and present a recovery plan.
C：将其作为一项已实现的风险添加到风险登记册中，并将更新后的风险登记册发送给发起人
Add it to the risk register as a materialized risk and send the updated risk register to the sponsor.
D：将延迟问题上报给发起人，告知他们该团队成员未能完成分配的任务
Escalate the delay to the sponsor, informing them that the team member failed to complete the assigned tasks.
正确答案：B 你的答案：C
解析：参考答案：B。 解析：PMBOK（6），P388的10.3监督沟通。团队成员延误了里程碑还不汇报，给领导汇报这种坏消息时要有解决方案，并且不能推脱责任，B相对恰当。C应是更新问题日志而不是风险登记册，因为此时已发生，且此前未识别。
19、 [单选] 项目经理正在规划一个新的多公司参与项目，每家公司都有多名项目相关方。项目经理应该使用什么沟通方法？
A project manager is planning a new multi-company project that has several stakeholders per company. What communication method should the project manager use?
A：交互式沟通
Interactive
B：推式沟通
Push
C：拉式沟通
Pull
D：选择性沟通
Selective
正确答案：C 你的答案：A
解析：参考答案：C。 解析：PMBOK（6）P374-10.1.2.5多名相关方需要获取信息，最好采用拉式沟通，统一发布信息，让相关方主动从信息源获取信息。多个公司参与，说明地理位置有差异，交互式沟通的成本较高，可行性低，故选C。
26、 [单选] 一位相关方不同意月度状态报告，并要求项目经理每周亲自告知他们项目的状态，项目经理首先应该怎么做？
A stakeholder disagrees with the monthly status report and asks the project manager to personally inform them of the project’s status on a weekly basis. What should the project manager do first?
A：修改状态报告的形式和频率，以满足该相关方的需求
Modify the form and frequency of the status reports to accommodate the stakeholder needs
B：寻求与该相关方达成协议以管理他们的期望
Seek agreement with the stakeholder to manage their expectations
C：审查相关方参与计划，以重新审视该相关方的需求
Review the stakeholder engagement plan to revisit the stakeholder needs
D：与该相关方会面以说明状态报告的详细信息
Meet with the stakeholder to explain the details of the status reports
正确答案：C 你的答案：D
解析：沟通问题，对该相关方的沟通需求了解不到位，要根据C来更新沟通管理计划。
30、 [单选] —位新项目发起人习惯性地错过每周一次的状态会议，并经常找职能经理讨论项目的状态，定期向其发送会议纪要，但似乎一直未读，项目经理下一步应该怎么做？
A new project sponsor habitually misses weekly status meeting and frequently visits functional manager to discuss the project’s, status,meeting minutes are regularly sent, but appear to remain unrea What should the project manager do next?
A：指示职能经理拒绝讨论项目状态
Instruct the functional managers to refrain from discussing project status
B：将沟通管理计划发送给该发起人
Send the communication management plan to the sponsor
C：将每周会议纪要重新发送给该发起人
Resend the weekly meeting minutes to the sponsor
D：与该发起人组织一对一会议
Organize a one-on-one meetings with the sponsor
正确答案：D 你的答案：B
解析：沟通问题，新的发起人不接受当前沟通方式，应调整，具体怎么调整，需要和发起人亲自沟通确认，所以答案选D。A、B、C选项都不是解决该问题的最佳做法。
32、 [单选] 项目经理正在领导一个复杂的跨文化项目，该项目有600多名团队成员，分布在不同的国家，来自其中一个国家的一些成员无法理解每日站会电话会议期间发生的情况，项目经理应该怎么做？
A project manager is leading a complex cross-cultural project with over 600 team members located in different countries. A few members from one of the countries are unable to understand what is going on during the daily stand up calls. What should the project manager do?
A：更新沟通管理计划
Update the communication management plan
B：修订相关方参与计划
Revise the stakeholders engagement plan
C：关注团队建设的震荡阶段
Focus on the storming stage of team building
D：重视团队建设的成熟阶段
Emphasize the performing stage of team building
正确答案：A 你的答案：C
解析：典型沟通问题，“无法理解”是客观技术问题，而不是主观意愿问题，因此是沟通问题。
48、 [单选] 任命的项目经理获悉，相关方对已识别到的项目问题和风险非常担心，他们对一个多月没有收到任何沟通表示不满。 项目经理应该怎么做？
A newly appointed project manager learns that stakeholders are concerned about identified project isues and risks. They are dissatisfied that for over a month no communications have been receive What should the new project manager do?
A：实施现有沟通管理计划和相关方参与计划
Implement the existing communications management and stakeholder management plans.
B：更新沟通管理计划和相关方参与计划，并立即向相关方提供有关问题和风险的信息
Update the communications management and stakeholder management plans and provide immediate communication regarding the issues and risks to the stakeholders.
C：与相关方开会以确定沟通所需的频率，然后立即向他们提供有关这些问题和风险的信息
Meet with stakeholders to determine the frequency required for communications, then immediate provide them with information regarding the issues and risks.
D：与关键相关方开会，然后更新沟通管理计划和相关方参与计划
Meet with the key stakeholders then update the communications management and stakeholder management plans.
正确答案：D 你的答案：B
解析：参考答案：D 解析：典型沟通问题，选沟通管理计划。D好于B，先见面了解需求，再更新沟通管理计划
51、 [单选] 项目经理通过电子邮件向所有项目相关方（包括本地和海外团队成员）发布每周项目更新，一个海外项目团队担心由于对项目需求的误解而无法实现目标。项目经理应该怎么做？
The project manager issues weekly project updates via email to all project stakeholders (both local and overseas team members), and an overseas project team is concerned that it is not meeting its goals due to a misunderstanding of the project requirements. What should the project manager do?
A：单独与该海外团队谈话澄清该问题
Independently speak with the overseas team to clarity the issue.
B：将该问题记录在问题日志中
Document this in the issue log.
C：分配另一个海外团队来帮助/指导他们
Assign another overseas team to help/coach them.
D：与所有相关方开会，讨论这个问题
Meet with project stakeholders to discuss the issue.
正确答案：B 你的答案：C
解析：参考答案：B 解析：担心未必是事实，但是要当成一个问题来处理。A，是否要单独和对方谈，不影响事实情况，不好。
54、 [单选] 在识别除项目经理之外的五名相关方之后，项目经理现在需要确定项目沟通的复杂性，潜在沟通渠道有多少？
After identifying five stakeholders besides the project manager, the project manager now needs to determine the complexity of the project communication, how many potential communication channels are there?
A：20
20
B：15
15
C：10
10
D：5
5
正确答案：B 你的答案：C
解析：参考答案：B 解析：沟通渠道= 6x5/2= 15。
57、 [单选] 项目经理正在管理一个全球项目,其团队成员分散于多个国家。为简化项目状态更新,来自一个地区的经理启动了本地语言社交媒体账户。项目经理应该做什么?
The project manager is managing a global project with team members scattered across multiple countries. To simplify project status updates, managers from one region launched a local language social media account. What should the project manager do?
A：审计新的沟通渠道以确保其遵守PMO政策
Audit the new communication channel to ensure it complies with PMO polices.
B：B:要求这些经理传达新渠道内容的翻译版本
Ask these managers to communicate translated versions of the new channel’scontent.
C：要求这些经理遵守项目管理办公室(PMO)的沟通政策
Ask these managers to adhere to the project management office’s(PMO’S)communication policy.
D：更新沟通管理计划,以包含新的沟通渠道
Update the communications management plan to include the new communication channel.
正确答案：A 你的答案：D
解析：解析：PMBOK(6)P371- 10.1.2.3 沟通技术。书上提到：拟传递的信息是否属于敏感或机密信息？如果是，可能需要采取合理的安全措施。为员工制定社交媒体政策，以确保行为适当、信息安全和知识产权保护。这个经理直接使用社交媒体传递项目信息，有可能触及信息安全政策的问题，因此，先审查安全政策。其他答案：B与题目关联不大。C，应该先审查政策，再让这些经理遵守。D在最后做。
61、 [单选] 由于项目经理未能提供项目状态更新,一位关键相关方对项目感到担心,项目经理应该做什么?
A key stakeholder is concerned about the project because the project manager fails to provide status updates.What should the project manager do?
A：与所有团队成员一起审查沟通管理计划
Review the communications management plan with all team members.
B：将更新后的沟通管理计划发送给相关方
Send an updated communication management plan to the stakeholders.
C：与该相关方开会,以提供更新
Meet with the stakeholder to provide the updates.
D：与所有相关方一起召开项目评审会议
Conduct project review meetings with all stakeholders.
正确答案：A 你的答案：B
解析：相关方未收到项目状态更新，从而表示担心。项目经理应查看沟通管理计划并更新此相关方对状态更新的需求。参见PMBOK 10.1.3.1 沟通管理计划。
63、 [单选] 一家全球性公司的项目经理负责多个项目,其团队成员分布在全球各地。项目经理如何能够确保及时向每个团队成员提供信息?
A project manager for a global company for a global company is responsible for several projects with team members located worldwide.How can the project manager ensure that information is delivered to every team member in a timely manner?
A：在公司的云文件夹中共享所有项目文件
Share all project documents in the company’s cloud-based folders.
B：将相关方的需求记录在沟通管理计划中
Document stakeholders’ requirements in the communications management plan.
C：安排一次所有项目成员均参加的虚拟开工会议
Schedule a virtual kick-off meeting with all project members.
D：向团队成员发送电子邮件通知和资料
Email notifications and materials to team member.
正确答案：B 你的答案：C
解析：根据沟通管理计划进行沟通，以解决问题。
64、 [单选] 两个团队成员之间的沟通不畅正在影响项目的进展。项目经理首先应该做什么?
Miscommunication between two team members is affecting a project’sprogress. What should the project manager do first?
A：培训存在无效沟通问题的团队成员
Train the team members who are ineffectively communicating
B：要求将所有沟通发布到团队协作板上
Require that all communications are posted to a team collaboration board
C：遵循沟通管理计划
Follow the communications management plan
D：与团队开会,以评估当前的沟通方式
Meet with the team to assess current communication styles
正确答案：D 你的答案：C
解析：沟通不畅属于沟通方式有问题，应该与团队一起重新评估并制定新的沟通方式。