回复率超高的开发信到底是什么样?
我们曾经分享:如何写开发信?得到外贸人的广泛认可~
今天给我们又给大家带来新的高回复率开发信模板!以及15+不同场景下回复客户邮件的经典模板!
回复率高达32%的外贸开发信
首先,跟大家捋清楚一封开发信从发送到被回复需要具备的要素:
01 首先是对方的邮箱是否有效?
一般我们可以从展会名册、海关数据、黄页、社交平台等相关辅助工具获得目标客户的邮箱。
首先要验证对方的邮箱是否有效,验证有效性的网站很多,口碑比较好的比如:
02 其次当顺利送达后对方会不会打开你的邮件?
这时候邮件标题显得尤为重要了。
03 最后客户打开你的邮件后,会不会回复你?
一般第一封开发信后就想一劳永逸是不现实的。
因此在力求内容简洁、明确的基础上,完成一封完整的开发信你要思考如下几个问题:
○为什么要写给对方?
○写什么内容?
○要达成什么目的?
○希望对方下一步怎么做?
下面分享一封回复率高达32%的外贸开发信
Hi XXX(对方的名字),
I know that your company is good at the furniture industry in the US market and has been established for five years. (说明对客户的了解,这不是一篇烂大街的群发信). Our new products in the attachment are very suitable for your SLD X HC28 series products.(重点指出了客户的重要系列产品,引起注意)
In addition, we have our own professional designers to meet any of your requirements.(突出您的优势)
If you have any questions, please call me and let us discuss in detail.(符合开发产品简洁的要求)
Best blessing!
(name)
15+常见问题及回复模板
以下总结了15+常见问题及回复内容,供外贸人参考研讨~
1、发了开发信后客户没回音
Dear buyer,
Sorry to trouble you again! Please find my mail below.
Could you please kindly check and reply to me within today?
Because we'll be on holiday from May 1st to 3rd. Thank you in advance!
Best regards,
(name)
提示:先写得委婉一点,把你上次写给他的邮件放在下面。如果他还是没回复,那就再重新发一遍,如果还是没消息,就打电话吧~
2、客人砍价时回复的邮件
Dear buyer,
Please find the re-checking price as follows:
1) Super grade, USD***, give you a special discount of 2%
2) A grade, USD***, similar as super grade, but price much more competitive.
Hope we can deal. Thank you!
Best regards,
(name)
提示:这时你不能一下子给人家底价,可以用采购数量来给他打个小折,这样就算价格低了,数量上也补点进来。
3、客户给你的价格太低
Dear buyer,
Thank you for your kind mail! Unfortunately, this price also unworkable for us.
I sincerely hope to have business with you, please understand our situation. 2 suggestions as below:
1) everything keep the same, EUR2.45/pc, C&F air Stockholm
2) everything keep the same, EUR2.60/pc, with 3*AAA battery, C&F air Stockholm
Comments, please. Thank you!
Best regards,
(name)
提示:可以给对方选择的方案
4、发货后
Dear buyer,
The item XXXXXX you ordered has already been shipped out and the tracking number is XXXXXX. The shipping status is as follows: XXXXX. You will get it soon. Thanks for your support!
Best regards,
(name)
5、客户投诉产品质量有问题
Dear buyer,
I am very sorry to hear that. Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought to you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best regards,
(name)
提示:请根据投诉的实际情况进行更改。
6、订单完成
Dear buyer,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and looking forward to do more business with you in the future.
Thanks!
Best regards,
(name)
7、提醒买家给自己留评价
Dear buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best regards,
(name)
8、货物断货
Dear buyer,
We are very sorry that items you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX(产品链接).If there’s anything I can help with, please feel free to contact us. Thanks!
Best regards,
(name)
9、折扣
Dear buyer,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
(name)
10、买家议价
Dear buyer,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXX pieces in one order. If you have any further questions, please let me know. Thanks!
Best regards,
(name)
11、大量订单询价
Dear buyer,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.
Best regards,
(name)
提示:请填写你产品的价格,购买件数和优惠价格。
12、买家要求免运费
Dear buyer,
Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.
Best regards,
(name)
提示:请填写地区和运费折扣。
13、未付款订单改完价格再次催款
Dear buyer,
We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
Best regards,
(name)
提示:请填写运费折扣。
14、发货几天后买家没收到货
Dear buyer,
We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXX
I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
Best regards,
(name)
提示:请填写发货日期和货运单号。
15、向买家推荐新品
Dear buyer,
As Christmas/New year/…… is coming, we found XXXX has a large potential market. We have a large stock of XXXXX. Please click the following link to check them out XXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
Best regards,
(name)
提示:请填写产品名称、产品链接地址和购买件数。
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