客户下样单后怎么跟进？

1.询问地址
Could you pls let me know your address and zipcode also phone number?
Because I saw your e-mail address was with UK in the end, so I count the freight based on UK.

2.告知客户收到款才能发货
Please help me make payment first, so that I could place down the order as soon as possible.
​Their don’t approve me to place the order until received the money or deposit, hope you could understand me.

3.询问色温跟运输方式
Renewed PI attached,pls help check it. BTW,which color temperater you like, 5500k is ok?
​Any other question, pls let me know.

Could you pls tell me which transportation you prefer ? by sea or air ?
​
Then pls advise me your local airport or sea port name to offer you the complete price.Thanks.

Above is the transport price to reference.
Delivery time: Can be ready in 8-10 working days once payment received.

we have received your payment ,thank you very much for your support . Anyway we will keep you updated about the status.

Before preparing the material,could you pls tell me color temperature ? ( warm white ,pure white ,cool white )
Warm white:2700-3200k
Natural white:4000-4500k
Pure white:5500-6000k
Cold white:6500-7500k
Would you pls tell me which you like better?
By the way, give me your forwarder information to delivery goods.

4.告诉客户还没发货以及延期

Not yet, sorry my friend, the material takes some days to prepare, maybe need 3 more days before shipment out.
Because yesterday one lamp housing has defects, we need to replace it

5.告诉客人已经完成，支付尾款
I have placed down your order already and will contact you when we get ready to ship out.
We have prepared your flood lights already, pls help make payment for this order, so that we can deliver them out as soon as possible.

6.及时更新
我们千万不要做收到款项以后就不说话，等到快交货才找客户。对于这样的外贸人，是让客户很不放心的。我们要在第一时间给到客户更新，任何一个步骤都是在建立我们的信任。我们要对客户负责。直到客户收到我们的样品或者大货的时候，我们才能稍稍松一口气。
I am pleased to inform you that we have completed the first stage of your order, please find attached production photos for your reference, hope you will like it.
We will have all xxx completed next week and I ll send some production photos to you early next week.
Please find attached pictures, here we have packed everything well.
We are ready to move all xxx on the sea latest xxx, and I ll have my forwarder to contact you asp.
I am happy to inform you that the goods is approaching your port, hopefully you will have it this week

7.告知刚发货
I will arrange shipment to you at today and tomorrow I will pass you the tracking number

8.通知收货
Pls notice that your last order’s parcel had been arrived your country many days ago, attachment is the invoice which you may need it for your making clearance.
I would like to inform you again,the goods still no peopel sign for it.DHL will do abandon goods.Maybe you are busy… please contact your local DHL office to talk about delivery time as soon as possible .

9.询问是否有反馈
1.I noticed that you have signed the package.
​Have you tested your last 25pcs flood lights?
​How about them and do you have feedbacks to us please?
2.Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there’s anything I can help with, don’t hesitate to tell me.
Best Regards

10.出货后货损
Pls help take pictures for me and could you pls tell me the exact quantity of fault fixtures ?
sorry for this inconvenient on this point.

We have sold about 500pcs of this kind of led wall washer light.

The problems we met more is regarding the lights glass broken, which was caused by rough shipment, but this problem I think we can make wooden package to solve it.

Except that, the quality problem, if any quality accident happened, we will have to send you the replacements or new ones to make up it. the failure rate is about 3‰.

11.得到好反馈

1.Wow, thanks for your nice comments and I am really happy that you love them. What time do you think will we move on the next order?As per your request, we will have to try our best to complete as soon as we can.

It is ok,keep us informed if you have any new inquiry of our products.

Hope we can promote business as well as friendship in the near future.

2.Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you

12.不再返单
Did it mean that the your customer wish for a lower price? Or had he got cheaper products from other suppliers？

You didn’t consider our products as your leading products to sell.What resistance,or what kind of transformation we need?
Please tell me and we will Work with you to develop a program for the present situation.

There aren’t problems about high price because the market has been opend and the products have got approval from the terminal clients.