七、项目沟通管理15题

1.A local project is expanding and will now include stakeholders from different countries.what existing documentation must the project manager adjust to effectively manage these global stakeholders? A.Organization communication requirements B.Risk register C.Change control procedures D.Communication management plan 一个本地项目在不断扩大,现在将包括来自不同国家的相关方。为了有效管理这些全球相关方,项目经理必须调整哪些现有文件?

A、组织沟通需求
B、风险登记册
C、变更控制程序
D、沟通管理计划

正确答案：D

答案解析
PMBOK（6）P377-10.1.3.1沟通管理计划，沟通管理计划中包括：需沟通的信息、上报步骤、项目信息流向图等。项目在不断的扩大，信息的沟通渠道也在扩大，沟通管理计划也要随之调整。

2.A newly appointed project manager learns that stakeholders are concerned about identified project isues and risks. They are dissatisfied that for over a month no communications have been receive What should the new project manager do? A.Implement the existing communications management and stakeholder management plans. B.Update the communications management and stakeholder management plans and provide immediate communication regarding the issues and risks to the stakeholders. C.Meet with stakeholders to determine the frequency required for communications, then immediate provide them with information regarding the issues and risks. D.Meet with the key stakeholders then update the communications management and stakeholder management plans. 任命的项目经理获悉，相关方对已识别到的项目问题和风险非常担心，他们对一个多月没有收到任何沟通表示不满。 项目经理应该怎么做？

A、实施现有沟通管理计划和相关方参与计划
B、更新沟通管理计划和相关方参与计划，并立即向相关方提供有关问题和风险的信息
C、与相关方开会以确定沟通所需的频率，然后立即向他们提供有关这些问题和风险的信息
D、与关键相关方开会，然后更新沟通管理计划和相关方参与计划

正确答案 D
答案解析
典型沟通问题，选沟通管理计划。D好于B，先见面了解需求，再更新沟通管理计划

3.A project has been underway for the last six months. While discussing its status with two out of the five team leads, the project manager notices an information gap. What plan should the project manager reference to solve this ? A.Stakeholder engagement B.Communications management C.Resource management D.Risk management 项目已经执行六个月了，在与五名团队负责人中的两名讨论项目状态时，项目经理注意到一个信息差。 若要解决这个问题，项目经理应该查询哪一份计划？

A、相关方参与计划
B、沟通管理计划
C、资源管理计划
D、风险管理计划

回答正确 B

答案解析

信息差，是沟通问题，找沟通管理计划。

4.A project’s team members are located in different countries.Since the team must review large amounts of information.what methods should be used to communicate? A.Intranet sites,knowledge repositories,and lessons learned database B.Instant messaging(IM)and meetings C.Video conferencing and phone calls D.Emails,letters,and memos —个项目的团队成员位于不同国家。由于团队必须审查大量信息，应该采用什么方法进行沟通？

A、内部网站、知识库和经验教训数据库
B、即时通讯和会议
C、视频会议和电话会议
D、电子邮件、信件和备忘录

正确答案 A
答案解析
PMBOK10.1.2.5 沟通方法。大量信息，最好用拉式沟通。

5.A project manager communicates with stakeholders via weekly E-mails. At the next board management meeting, a stakeholders is surprised to learn about the project’s status and states they have not received any updates. What should the project manager do to avoid this situation in the future? A.Refer to the project charter B.Ensure the communication management plan is followed C.Invite the stakeholder to future project meetings D.Manage the stakeholder closely 项目经理通过每周一次的电子邮件与相关方沟通。在接下来的委员会管理会议上，一名相关方得知项目的状态感到很惊讶，并表明其从未收到任何更新。若要在将来避免这种情况，项目经理应该怎么做？

A、查阅项目章程
B、确保遵循沟通管理计划
C、邀请该相关方参加未来的项目会议
D、密切管理该相关方

正确答案 B

答案解析

PMBOK10.3 监督沟通。典型的沟通问题，找沟通管理计划。相关方没有收到更新计划，有可能是PM把他漏掉了，也有可能此相关方根本就不应该知道项目更新计划。应严格按照沟通管理计划执行信息沟通。

6.A project team is working in different time zones.Misunderstanding arefrequent among team members.And although the project manager has tries to address it,the issue remains unresolveWhat should the project manager do to improve the situation? A.Revise the communications management plan. B.Review stakeholders requirements. C.Discussed it at a team meeting. D.Address the issue individuality with each team member. 一个项目团队正在不同时区工作,团队成员之间经常出现误解。尽管项目经理试图解决这个问题,但这个问题一直没有得到解决。若要改善这种情况,项目经理应该怎么做?

A、修订沟通管理计划
B、审查相关方的需求
C、在团队会议上讨论这个问题
D、与每位团队成员分别解决这个问题

正确答案 A
答案解析
1. 经常出现误解，且尝试了方法不奏效。目前的沟通管理计划部分不适用，需修改提升。 2. 参考：PMBOK第六版，P387,10.2.3.2，管理沟通：输出-项目管理计划更新-沟通管理计划。

7.A large team is working on a fast-paced project.Key stakeholders are asking team members directly about the project progress. What should the project manager do? A.Ask the steering committee to provide stakeholder with updates. B.Provide periodic formal updates to stakeholder. C.Empower team members to report their understanding of project details to stakeholders. D.Ensure that only the project management office(PMO)provides updates to stakeholders. 一个大型团队正在开展一个快节奏的项目。 关键相关方直接向团队成员询问项目进度。项目经理应该做什么?

A、要求指导委员会向相关方提供更新

B、向相关方定期提供正式更新

C、授权团队成员向相关方报告他们对项目详情的理解

D、确保只有项目管理办公室(PMO)向相关方提供更新
 

正确答案 B

答案解析

关键相关方关心项目进度且没有收到有效的项目反馈才会直接问团队成员项目进度。应按照沟通管理计划进行正式的沟通管理。

8.A new key stakeholder is concerned that the project manager failed to send an important update regarding the project schedule.what should the project manager have followed to prevent this? A.Work performance reports. B.Project communications. C.Stakeholder communication requirements. D.Communications management plan. 一名新的关键相关方担心项目经理没有发送有关项目进度的重要更新。若要预防这个问题,项目经理应该遵循什么?

A、工作绩效报告
B、项目沟通
C、相关方沟通需求
D、沟通管理计划
 

正确答案 D

答案解析

参见PMBOK第6版10.1.3.1 沟通管理计划。项目经理制定符合项目需求的沟通管理计划，并定期审核以做出必要的更新。在整个项目周期中，项目经理必须严格遵循沟通管理计划，以确保所有沟通顺畅而有效。

9.A current project has a local of 10 stakeholders,while a previously completed project had only five.How many communication channels have been added to the current project? A.35. B.45. C.5. D.10. 当前项目共有10名项目相关方,而之前完成的项目只有5名相关方。当前项目增加了多少个沟通渠道?

A、35     B、45      C、5    D、10

正确答案 A

答案解析

沟通渠道=N*（N-1)/2。 10*（10-1）/2=45,5*（5-1）/2=10.45-10=35。

10.A key stakeholder attends the project kick-off meeting, but is absent from subsequent review meetings. What should the project manager do ? A.Update the communications management plan to remove the stakeholder from the attendance list for review meetings. B.Remove the stakeholder from the stakeholder register since they are not intereste C.Continue to communicate with the relevant parties through performance reports and meeting recor D.Review the stakeholder engagement plan, and submit a change request to revise it. 一位关键相关方参与项目启动大会，但缺席随后的审查会议。 项目经理应该怎么做？

A、更新沟通管理计划，以便将该相关方从审查会议参加名单中删除
B、将该相关方从相关方登记册中删除，因为他们对项目没有兴趣
C、通过绩效报告和会议记录继续与该相关方沟通
D、审查相关方参与计划，并提交变更请求以修订该计划

回答正确 C
答案解析
因为是关键相关方参与了一个会，没有参与另一个会，是信息沟通存在问题。因此要当成沟通问题而非相关方问题。

 11.A stakeholder complains that notification of the project’s delayed delivery was not receive What should the project manager have done to prevent this? A.Updated the requirements traceability matrix B.Reviewed the communications management plan C.Reviewed the risk management plan D.Updated the stakeholder register 一名相关方抱怨说未收到项目延期交付的通知，若要防止这个问题，项目经理应该事先做什么？

A、更新需求跟踪矩阵
B、审查沟通管理计划
C、审查风险管理计划
D、更新相关方登记册

回答正确 B
答案解析
PMBOK（6）P379-10.2相关方“未收到”通知，属于信息传递出现问题，事先应该审查沟通管理计划。

12.A project manager is leading a complex cross-cultural project with over 600 team members located in different countries. A few members from one of the countries are unable to understand what is going on during the daily stand up calls. What should the project manager do? A.Update the communication management plan B.Revise the stakeholders engagement plan C.Focus on the storming stage of team building D.Emphasize the performing stage of team building 项目经理正在领导一个复杂的跨文化项目，该项目有600多名团队成员，分布在不同的国家，来自其中一个国家的一些成员无法理解每日站会电话会议期间发生的情况，项目经理应该怎么做？

A、更新沟通管理计划
B、修订相关方参与计划
C、关注团队建设的震荡阶段
D、重视团队建设的成熟阶段

回答正确 A

答案解析

典型沟通问题，“无法理解”是客观技术问题，而不是主观意愿问题，因此是沟通问题。

13.A Project manager joins a matrix project teams located in two countries with significant cultural differences. What should the project manager do to start the project? A.Schedule a virtual kick-off meeting to introduce team members and establish the project scope and goals B.Hold a co-located kick-off meeting to develop relationships and establish expectations C.Email team members to kick-off the project and to define the date of a co-located meeting for requirements clarification D.Build motivation by distributing the team charters and conducting a virtual kick-off meeting 项目经理加入位于两个国家的矩阵项目团队中，而这两个国家具有重大的文化差异。项目经理应该做些什么来启动项目？

A、安排一次虚拟的项目启动会议，以介绍团队成员并确定项目范围和目标
B、举行一次在同一地点参加的启动会议，以培养关系并建立期望
C、向团队成员发送电子邮件启动项目，并确定一个在同一地点举行会议的日期，以便进行需求澄清
D、通过分发团队章程和举行虚拟启动会议来培养动力

正确答案 A

答案解析

有文化差异，需要沟通清楚，且开工会议有团队建设作用，要一起开。故虚拟会议。

14.To assist with critical decisions making, the customer would like to receive more frequent technical project updates. What should the project manager do? A.Invite all technical leaders and customers to participate in project update meetings B.Escalate the request to the project sponsor C.Follow the communications management plan D.Ask each technical leader to send the reports to the customer 为了帮忙做出关键决策，客户希望更频繁地收到技术项目更新，项目经理应该怎么做？

A、邀请所有技术负责人和客户参加项目更新会议
B、将该请求上报给项目发起人
C、遵循沟通管理计划
D、要求每位技术负责人向客户发送报告

正确答案 C

答案解析

PMBOK（6）P379-10.2管理沟通。确保项目信息及时且恰当地收集、生成、发布、存储、检索、管理、监督和最终处置。 选项ABD：以什么样的方式传递信息，要遵循沟通管理计划。

15.Communication is key to the success of a project. As the project manager, you had three stakeholders with whom you needed to communicate. A new stakeholder has been added with whom you also need to communicate. How many communication channels have been added? A.3 B.4 C.6 D.10 沟通对项目成功非常关键，作为项目经理，你有3个相关方需要沟通。这时候又加进来一位新相关方也需要沟通，沟通渠道增加了几条？

A、3  B、4   C、6   D、10

正确答案 B

答案解析

原来 3 个相关方加上项目经理是 4 个人，沟通渠道 C 24=N*(N-1)/2=(4*3)/2=6 条；新增 1 人变成 5 个人沟通，C 25=N*(N-1)/2=(5*4)/2=10 条；沟通渠道新增：C 25- C 24=10-6=4 条。