项目经理在管理远程跨职能团队时遇到挑战，如团队成员参与度下降和资源分配冲突。为确保项目进度不受影响，项目经理需采取措施，如与职能经理协商资源分配，进行团队建设活动以提高团队士气，以及通过培训和激励措施提升团队绩效。同时，项目经理应关注团队沟通，解决冲突，确保团队成员理解项目目标和职责。此外，更新资源管理计划以适应组织结构的变化，也是确保项目成功的关键。
PMP®远程第9章章节试题
5、 [单选] 项目绩效评估和团队绩效评估不同，项目绩效评估主要关注：
Project performance appraisals are different from team performance assessment in that project performance appraisals focus on:
- A：团队成员个人在项目中的绩效表现；
How an individual team member is performing on the project. - B：项目团队效率评价；
An evaluation of the project team’s effectiveness. - C：团队建设工作；
A team-building effort. - D：降低员工流动率。
Reducing the staff turnover rate.
正确答案：A 你的答案：B
解析：:团队绩效评估针对团队建设的有效性，侧重于团队整体而非个人，见 9.4.3.1。项目绩效评估是通过每个团队成员的工作绩效来评价项目绩效，绩效不好的成员应通过培训改善。见 9.4.2.6。
6、 [单选] 项目经理应该把项目团队开会的纪律和表决的规则写进：
Which document should the project manager write about meeting discipline and voting rules of the project team?
- A：项目章程
project charter - B：团队章程
team charter - C：沟通管理计划
communication management plan - D：相关方参与计划
stakeholder engagement plan
正确答案：B 你的答案：A
解析：团队章程是为团队创建团队价值观、共识和工作指南的文件。见 9.1.3.2。
10、 [单选] 下列哪一种方式有助于调动团队成员最大潜能和发挥他们的主观能动性？
Which of the following ways can help motivate team members to maximize their potential and leverage their initiative?
- A：集中办公
War-room - B：虚拟团队
virtual team - C：自组织团队
self-organizing team - D：强矩阵
strong matrix
正确答案：C 你的答案：A
解析：自组织团队自己分工、自主决策、风险共担、利益共享。有利于发挥成员的潜能和主动性。见 9 资源管理的趋势和新兴实践。
专题练习-资源管理
6、 [单选] 项目团队包括组织内各部门的职能经理，该项目落后于进度计划，因为职能经理将他们的日常责任优先于项目责任。 项目经理应该使用下列哪一项来管理团队？
A project team includes functional managers from various departments across an organization. The project has fallen behind schedule because functional managers are prioritizing their daily responsibilities over their project responsibilities. What should the project manager use to manage the team?
- A：认可与奖励
Recognition and rewards - B：人际关系技能
Interpersonal skills - C：个人和团队评估
Individual and team assessments - D：制定决策
Decision making
正确答案：B 你的答案：C
解析：
进度优先级排序为项目管理中常见的冲突之一，AC属于建设团队的工具技术，不是管理团队的工具。D属于管理团队工具技术中人际关系与团队技能的其中一种方法。B包含D，所以答案选B。
7、 [单选] 在项目经理里程碑评审期间，项目经理与项目团队讨论从上一阶段获得的经验教训，由于存在许多技术难题和冲突，项目团队要求项目经理将经验教训讨论会推迟到所有项目里程碑都完成之后。 项目经理应该怎么做？
During a project milestone review , a project manager discusses lessons learned from the previous phase with the project team.Since there were many technical difficulties and conflicts ;the team asks the project manager to defer the learned discussion until after all project milestones are complete What should the project manager do ?
- A：营造一种信任氛围，让个人可以讨论经验教训并分享知识
Create an atmosphere of trust where individual can discuss lessons learned and share knowledge - B：由于该项目正处于落后于进度的危险之中，因此取消经验教训讨论会
Remove lessons learned since the project is in jeopardy of being behind schedule - C：在问题日志中添加经验教训
Add lessons learned to the issue log - D：独立收集经验教训
Capture lessons learned independently
正确答案：A 你的答案：C
解析：参考答案：A 解析：鼓励和引导团队成员进行经验教训总结。
16、 [单选] 一个复杂项目拥有100多名内部和外部团队成员。在项目过程中，团队成员不断向项目经理询问有哪些资源分配给高层级以及低层级活动的相关信息。他们还要求内部和外部团队成员之间更明确的分工。 哪一项将对项目经理有帮助？
A complex project has more than 100 internal and external team members.During the project,team members constantly ask the project manager for information on which resources are assigned to high-and low-level activities.They also request clearer divisions between internal and external members. What would help the project manager?
- A：责任分配矩阵(RAM)
Responsibility assignment matrix(RAM) - B：资源管理计划
Resource management plan - C：资源日历
Resource calendars - D：资源分配技能
Resource allocation skills
正确答案：A 你的答案：B
解析：参考答案：A 解析：PMBOK（6）P317-9.1.2.2 当团队成员不清楚职责时，应查看三分文件：（1）资源管理计划中的角色与职责，（2）责任分配矩阵，（3）WBS字典。选项C，资源日历只反映资源何时可用，无法体现分工。
17、 [单选] 实践敏捷方法的开发负责人被任命为一个项目的迭代经理，该负责人与使用瀑布式方法的业务分析师密切合作，但这两个方法的差异已经开始对团队绩效产生负面影响，项目经理分别与开发负责人和业务分析师就这种情况进行会面，但未能解决问题。 项目经理下一步应该怎么做？
A development leader, who practices agile methodology, is assigned as the iteration manager for a project.This leader works closely with a business analyst who uses the waterfall methodology. The differences in these methodologies have begun to negatively impact team performance. The project manager meets individually with the development lead and business analyst about the situation, but fails to resolve the issue.
- A：与业务分析师的经理谈话
Speak with the business analyst’s manager. - B：请求提供一位具有敏捷方法经验的新业务分析师
Request a new business analyst with experience in the agile methodology. - C：为业务分析师提供敏捷方法团队的培训
Train the business analyst on the agile methodology. - D：与业务分析师和开发负责人一起召开一次联合会议
Conduct a joint meeting with the business analyst and development team.
正确答案：D 你的答案：C
解析：参考答案：D 解析：PMBOK（6）P348-9.5.2.1冲突管理-合作/解决问题。利用合作/解决问题的方法解决项目中的冲突，选项D比较合适。
18、 [单选] 一名新聘用的团队成员难以适应其角色。这导致项目活动落后于进度。 项目经理应该如何帮助解决这个问题？
A newly hired team member is experience difficulty adjusting to his role .This is causing project activities to lag behind schedule. What should the project manager do to help resolve this issue?
- A：允许其他团队成员决定最佳方法
Allow other team members to decide the best approach. - B：支持团队成员并提供任何必要的建议
Support the team member and provide any necessary suggestions. - C：将该团队成员的一些工作委派给其他团队的成员
Delegate some of this team member’s work to other teammember. - D：提醒该团队成员其工作职责和项目时间表
Remind this team member of his work responsibilities and project timelines.
正确答案：B 你的答案：D
解析：参考答案：B 解析：PMBOK（6）P341-9.4.2.4团队成员无法进入角色，应考虑采取人际关系与团队技能，为团队成员提供支持。
27、 [单选] 一位项目经理正在领导一位位于三个不同国家的多元文化项目团队。最近，任务延后变得很常见，团队成员经常发生争论而不合作。 若要减少潜在的冲突，并改善团队沟通和交付，项目经理应该怎么做？
A project manager is leading a multi-culture project team based in different countries. Recently, task slippage has become common, and team members often argue rather than collaborate. What should the project manager do to reduce the urperlyin conflicts, and improve team communication and delivery?
- A：使用批准的虚拟工具安排每周一次的重新调整会议，以确保团队充分参与
Set up a weekly realignment meeting with an approved virtual tool to ensure full team participation. - B：与每个团队安排一次电话会议，并进行团队建设练习
Schedule a conference call with each team, and conduct a team-building exercise. - C：为团队成员发送一封电子邮件，鼓励他们一起工作
Email team members encouraging them to work together. - D：将该问题升级上报给高级管理层
Escalate the issue to senior management.
正确答案：A 你的答案：B
解析：参考答案：A 解析：9.4.2.2 虚拟团队 虚拟团队的使用能带来很多好处，例如，使用更多技术熟练的资源、降低成本、减少出差及搬迁费用，以及拉近团队成员与供应商、客户或其他重要相关方的距离。虚拟团队可以利用技术来营造在线团队环境，以供团队存储文件、使用在线对话来讨论问题，以及保存团队日历。BC都是分别进行不解决问题，D还没有必要。
30、 [单选] 一项批准的项目变更将需要一名IT部门的专用资源。该资源的经理没有空提供批准,但马上需要该资源以确保项目保持进度。 项目经理应该怎么做？
An approved project change will require dedicated resources from an IT department. The resource’s manager is unavailable to provide approval, but the resource is needed immediately to ensure that the project stays on schedule. What should the project manager do?
- A：将新工作分配给现有团队成员
Assign the new work to existing team members. - B：寻求项目发起人的指导
Seek guidance from the project sponsor. - C：告诉该资源开始工作，并在经理有空时获得批准
Tell the resource to start working and get approval when the manager is available. - D：查阅变更管理计划
Refer to the change management plan.
正确答案：B 你的答案：D
解析：参考答案：B 解析：pmbok6的318页9.1.3.1资源管理计划-获取资源；项目经理目为获取资源，首先应用到沟通，如果承诺的资源无法满足，且超出项目经理能力范围的，应选择上报。
31、 [单选] 在批准一位团队成员的紧急请假请求之前，项目经理需要确保计划的项目活动不会被延迟。项目经理首先应该审查哪份文件？
Before approving a team member’s request for an urgent leave, a project manager needs to ensure that scheduled activities will not be delaye What should the project manager first review?
- A：责任分配矩阵(RAM)
Responsibility assignment matrix(RAM) - B：资源日历
Resource calendars - C：资源分解结构(RBS)
Resource breakdown structure(RBS) - D：项目进度计划
Project schedule plan
正确答案：D 你的答案：B
解析：参考答案：D。解析：PMBOK（6）P352。资源日历影响项目日历，现在资源日历将发生改变，要对照项目日历（项目计划开展活动的时间，即项目进度计划）分析对进度的影响。
34、 [单选] 重新分配人员将导致项目延期。项目经理应该怎么做？
The reassignment of personnel will cause a project delay. What should the project manager do?
- A：查阅人员配备管理计划
Consult the staffing management plan. - B：提出变更请求
Initiate a change request. - C：招募新资源
Acquire a new resource. - D：修订项目进度计划
Revise the project schedule.
正确答案：A 你的答案：B
解析：参考答案：A。 解析：pmbok6的358页9.6.3.3项目管理计划更新-资源管理计划：重新分配人员可能导致进度延期，可以通过谈判、招募等获得资源，应该参考人员配备管理计划。人员配备管理计划：说明将在何时、以何种方式获得项目团队成员，以及他们需要在项目中工作多久。它描述了如何满足项目对人力资源的需求。
35、 [单选] 项目经理需要从不同职能经理招募团队成员，项目经理应使用什么？
A project manager needs to acquire team members from various functional managers. What should the project manager use?
- A：资源日历
Resource calendars - B：协商
Negotiation - C：募集
Acquisition - D：技能图
Skill mapping
正确答案：A 你的答案：B
解析：参考答案：A。解析：PMBOK（6）P322，从其他项目获取资源应估算活动资源的可用时间，用到的工具是资源日历。故选A。此题A和B容易混淆，A在B前面，按照选前不选后原则，这题选A，先根据资源日历选择好需要的资源，然后和职能经理协商。
41、 [单选] 一个虚拟团队正在为一个全球客户开发一个项目。由于组织重组，团队将从70人减少到58人，项目经理应该怎么做？
A virtual team is working on a project for a customer with global presence. Due to organizational restructuring, the team will be reduced from 70 to 58 members. What should the project manager do?
- A：将剩余的团队成员集中在一起办公，以提高他们作为团队执行工作的能力
Co-location the remaining team members to enhance their ability to perform as A team - B：获得额外资金以改善沟通技术，以便在团队成员之间建立更好的共识
Obtain additional funds to improve communication technology to build better understanding among team members - C：通过使用新的可用信息更新项目管理计划来采取预防措施
Take preventive actions by updating the project management plan with the newly available information - D：更新工作分解结构（WBS）并确保所有活动按时完成
Update the work breakdown structure (WBS) and ensure that all activities are completed on time
正确答案：B 你的答案：A
解析：虚拟团队，关注沟通。题干已说明是虚拟团队,这是限制条件,因此不能集中办公,A不对；C和D都要走变更流程,因此不选；B获取资金已包含走流程的含义。
43、 [单选] 项目经理收到设备采购的两份标书。采购部门坚持接受最低报价，而制造部门更愿意选择性能最好但价格更高的设备。为了满足项目预算，项目经理选择最便宜的报价。项目经理使用的是哪种冲突管理技巧？
A project manager receives two bids for the purchase of equipment.The procurement department insists on accepting the least expensive biwhile the manufacturing department prefers to choose the best performing.but more expensive.equipment.To meet the project budget,the project manager selects the least expensive biWhat conflict management technique did the project manager use?
- A：妥协/调解
Compromise/reconcile - B：撤退/回避
Withdraw/avoid - C：缓和/包容
Smooth/accommodate - D：强迫/命令
Force/direct
正确答案：D 你的答案：C
在这里插入图片描述
解析：9.5.2.1 人际关系与团队技能 冲突管理。 强迫/命令。以牺牲其他方为代价，推行某一方的观点；只提供赢—输方案。通常是利用权力来强行解决紧急问题，这种方法通常会导致“赢输”局面。赢输方式处理冲突，属于D。
44、 [单选] ***采购部门通知项目经理项目管理软件已更新。团队成员没有使用此更新过的软件经验，但需要此项技能来完成项目。项目经理应该怎么做？
A procurement department notifies a project manager that the project management software has been updateTeam members have on experience working with this update,but will need the skills to complete the project.What should the project manager do?
- A：请求额外的时间来培训资源
Request additional time to train resources. - B：更新资源管理计划
Update the resource management plan. - C：聘请熟悉这项更新的外部资源来完成工作
Hire an external resource familiar with the update to complete the jo - D：要求供应商提供主题专家(SME )来培训团队
Ask the vendor to supply a subject matter expert(SME)to train the team.
正确答案：B 你的答案：D
解析：团队成员能力不够，要临时安排培训，首先要记录在资源管理计划中。 9.1.3.1 资源管理计划 作为项目管理计划的一部分，资源管理计划提供了关于如何分类、分配、管理和释放项目资源的指南。
52、 [单选] 在项目执行期间，项目经理发现由于团队成员在可交付成果交付到期日之前休假而导致延期。为避免这个问题，应事先更新下列哪一项？
During project execution,the project manager discovers delays due to team members taking vacations before the deliverables’due dates.What should have been updated to avoid this?
- A：资源管理计划
Resource management plan - B：人员配备管理计划
Staffing management plan - C：沟通管理计划
Communications management plan - D：风险管理计划
Risk management plan
正确答案：A 你的答案：D
解析：PMBOK9.1 规划资源管理，资源日历支持项目日历，资源日历是资源管理计划的一部分。没有考虑资源休假，是资源管理计划没做好。
53、 [单选] 一项任务花费的时间比预期长，经审查，项目经理确定所分配的人员不具备必要的技能。若要将项目任务拉回正轨，项目经理应该怎么做？
A task is taking longer than expected, upon review, the project manager identifies that the assigned resource does not process the necessary skills. What should the project manager do to get the task back on schedule?
- A：制定并管理一份技能不熟练人员的纠正措施计划，以获得必要的技能
Establish and manage A corrective action plan for the unskilled resource to gain the necessary skills. - B：分配技能熟练的人员以帮助不熟练人员获得必要的技能
Assign a skilled resource to help the unskilled personnel acquire necessary skills - C：与职能经理会面，请求协助培训技能不熟练的人员
Meet with functional managers and request assistance in training unskilled personnel - D：与职能经理一起合作，以替换该人员
Work with the functional manager to replace this person
正确答案：A 你的答案：C
解析：PMBOK9.4.2.6 培训包括旨在提高项目团队成员能力的全部活动团队成员培训由项目经理负责。团队成员能力不够，培训。
55、 [单选] 在错过第二个项目里程碑后，项目经理进行了调查以确定原因。结果显示任务分布不均，大部分工作量由一个小组执行，主要是因为他们经验丰富且熟悉流程。若要解决这个问题，项目经理首先应该做什么？
After the second project milestone was missed, the project manager performed an investigation to determine the reason. The outcome revealed that takes were uneven distribution ,The bulk of the workload was performed by a small ground, mainly because they were experienced and familiar with the process. To address this, what should the project manager do first?
- A：要求运营和职能经理根据所需的技能和知识水平重新分配项目人员
Ask the operational and functional managers to reassign project resource based on required levels of skill and knowledge - B：查看工作分解结构(WBS)上的任务，并在团队成员之间更均匀地重新分配职责
Review the tasks on the work breakdown structure (WBS) and reallocate responsibilities more evenly among team members - C：评估每个团队成员的经验和专业知识，以确定过程改造、培训要求和指导技术，帮助缩小团队内部的知识差距
Assess the experience and expertise of each team member to identify process improvements, training requirements, and mentoring techniques that will help close the knowledge gap within the team - D：与相应的相关方和职能经理开会，了解项目人员配置时的初步决策，包括所使用的基本原理和标准
Meet with appropriates stakeholders and functional managers to understand the initial decisions made when staffing the project,.'including the retionale and criteria used
正确答案：C 你的答案：D
解析：PMBOK9.4.2.6 培训包括旨在提高项目团队成员能力的全部活动优化资源。
59、 [单选] 在系统升级后，客户向支持团队抱怨他们无法使用该系统。支持团队没有从负责升级的项目团队那里接受过培训。若要解决这个问题，项目经理应该怎么做？
Following an upgrade, customer complain to the support team that they are unable to use the system. The support team failed to receive training from the project team that work on the upgrade. What should the project manager do to resolve this?
- A：查看支持团队的培训计划，并安排培训课程
Review the training plan for the support team and schedule a training session - B：应将问题升级上报给项目发起人，并建议项目团队接管支持职能
Escalate the issue to the project sponsor and recommended that the project team take over the support function - C：遵循变更管理计划，采取必要的纠正措施以满足客户的期望
Follow the change management plan to take the corrective actions necessary to meet customer expectations - D：与部署团队合作，安排修复升级问题
Work with the deployment team to schedule the fixes to the upgrade
正确答案：A 你的答案：C
解析：PMBOK9.4.2.6 培训 成员缺乏必要的管理或技术技能，可以把对这种技能的培养作为项目工作的一部分。题目中说到团队没有接受过培训，那么要解决这个问题，当然是先建议安排培训。
72、 [单选] —名新成员加入团队，该团队的报告结构发生多次变更。若要快速使这位新团队成员适应，项目经理应该查阅哪一份文件？
A new member joins the team and the team’s reporting structure has changed for several times. Which document should the project manager review to quickly get the new team member adapted?
- A：项目组织图
Project Organization Chart - B：层级资源图
Hierarchical Resources Map - C：责任分配矩阵(RAM)
Responsibility Assignment Matrix (RAM) - D：资源管理计划
Resources Control Plan
正确答案：A 你的答案：D
解析：参考答案：A 解析：项目组织图以图形方式展示项目团队成员及其报告关系。基于项目的需要，项目组织图可以是正式或非正式的，非常详细或高度概括的。A选项最准确。
74、 [单选] 项目经理从一个符合进度和预算的项目中辞职。在聘用替代的新项目经理后，团队反对新项目经理提出的意见。团队处于下列哪一个发展阶段？
The project manager resigns from a project that meets the schedule and budget. After hiring an alternative new project manager, the team is opposed to the comments from the new project manager. Which of the following development stages does the team have?
- A：形成
Forming - B：规范
Specification - C：成熟阶段
Mature stage - D：震荡阶段
Storming
正确答案：D 你的答案：A
解析：参考答案：D 解析：公开反对，冲突较多，属于震荡阶段的特点，D选项为最佳答案。
76、 [单选] 项目经理加入一个项目，但项目团队缺乏必要的技能，来产生一个关键可交付成果。项目经理应该怎么做？
The project manager joins a project, but the project team lacks the necessary skills to create a key deliverable. What should the project manager do?
- A：将该可交付成果分配给一名拥有学习新技能能力的团队成员
To assign the deliverables to a team member who is capable of learning new skills - B：与项目发起人协商，聘请拥有必要技能的外部资源
To negotiate with the project sponsor to hire external resources with the necessary skills - C：终止执行项目，直到必要的资源出现
To terminate the project execution until the necessary resources appear - D：将培训作为项目管理计划中项目工作的组成部分
To include training as part of the project works in the project management plan
正确答案：D 你的答案：B
解析：参考答案：D 解析：缺乏必要技能的情况下，首先考虑通过培训的方式提升团队成员的能力。
81、 [单选] 两个项目团队正在为同一个项目工作，一个团队在海外的客户现场工作，另一个团队在公司总部工作，客户要求新的文档格式以符合当地法律以及战略供应商的新要求，位于公司总部的团队抱怨说，公司已有程序和政策规定不允许对文档格式进行任何变更。客户现场的项目经理应该怎么做？
Two project teams working on the same project.One team works overseas at the client site,and the other team works at corporate headquarters.The client requests new documentation formats to comply with local legislation and a new demand from strategic suppliers.The team located at corporate headquarters complains that there are already corporate procedures and policies that do not permit anny changes to the documentation format.What should the project manager from the client site do ?
- A：向前推进项目，并在问题日志中更新客户请求的详细信息
Move forward with the project,and the issue log with the details of the client’s requests - B：请求变更以获得公司总部的新格式
Request a change to obtain the new formats from corporate headquarters - C：根据客户请求修改格式，并通知公司团队
Modify the format according to the client request,and inform the corporate team - D：与公司总部的项目经理召开视频会议以解决该问题
Hold a video conference with the project manager from corporate headquarters to address the issue
正确答案：D 你的答案：A
解析：参考答案：D 解析：冲突问题，要面对，D最合适。B是D之后才考虑的。
82、 [单选] 一位项目团队成员临时离开项目，由具有类似技术技能的资源代替，由于新资源未参加过往项目会议，导致项目中断，项目经理应向新资源提供什么？
A project team member temporarily leaves the project and is replaced by resources with similar technical skills. Since the new resources have not participated in past project meetings, resulting in project disruption, what should the project manager provide to the new resources?
- A：项目绩效报告
Project performance report - B：定期培训以及项目文档的访问权
Regular training and access to project documents - C：项目管理计划，包括范围和进度基准
Project management plan, including scope and schedule - D：工作绩效报告
Work performance report
正确答案：B 你的答案：A
解析：新团队成员不了解项目以往的情况，应该向新成员提供项目文件的访问权，并提供培训。选项A：项目绩效报告属于项目文档，选B更合适。 选项C：范围和进度基准及项目管理计划属于项目文档，选B更合适。 选项D：工作绩效报告属于项目文档，选B更合适。
83、 [单选] 一个项目正在多个国家执行，虚拟团队中共有七名区域项目经理。其中一名区域项目经理收到一份报告，显示他们团队的绩效低于平均水平。项目经理应使用什么工具或技术来提高团队绩效和项目绩效？
One project is being implemented in multiple countries, and there are seven regional project managers in the virtual team. One of the regional project managers receives a report showing that their team performance is below average. What tools or techniques should the project manager use to improve team performance and project performance?
- A：团队建设活动
Team building activities - B：质量审计
Quality audit - C：偏差分析
Deviation analysis - D：过程分析
Process analysis
正确答案：A 你的答案：C
解析：参考答案：A 解析：团队建设的主要作用，就是通过团队建设提高团队绩效，进而提高项目绩效。建设团队是提高工作能力、促进团队成员互动、 改善团队整体氛围，以提高项目绩效的过程。
87、 [单选] 在项目执行阶段，项目经理注意到初级团队成员和高级团队成员之间存在冲突。若要改善这种情况，项目经理应该怎么做?
In the project execution phase, the project manager notices a conflict between the junior team members and the senior team members. What should the project manager do to improve this situation?
- A：更新沟通管理计划
To update the communication management plan - B：将该问题记录在风险登记册中
To record the problem in the Risk Register - C：与初级团队成员开会，讨论该问题
To hold a meeting with junior team members to discuss the problem - D：组织一次团队建设活动
To organize a team building activity
正确答案：D 你的答案：C
解析：参考答案：D 解析：PMBOK P336 9.4 建设团队-建设项目团队是提高工作能力，促进团队成员互动，改善团队整体氛围，以提高项目绩效的过程。9.4.2.4团队建设活动旨在帮助各团队成品更加有效地协同工作。
88、 [单选] 一个国际项目的团队由来自不同的背景，年龄和兴趣的个人组成。项目一开始后就发现他们未能齐心协力一起合作。项目经理如何才能促进更好的团队合作？
A team for an international project is composed of individuals from different backgrounds, ages,and interests.As soon as the project starts.It become clear that they struggling to work together.How can project managers promote better teamwork?
- A：举行正式的团队会议来讨论团队合作的重要性
Hold an official team meeting to discuss the importance of teamwork. - B：与团队开会以解释基本规则，共同愿景和价值观，并更好的理解团队成员的优先级
Meet with team to explain ground rules5shared vision,and to better understand learn members5 priorities. - C：请人力资源部门对团队进行多样性方面的教育和培训
Ask the human resource department to educate and train the team on diversity. - D：让团队自行建设，然后在下一次绩效评估会议上处理问题
Allow the team to develop on its own,and then address issues at the next performance appraisal meeting.
正确答案：B 你的答案：A
解析：9.1.3.2 团队章程，明确团队规则，传递项目信息，有助于提升团队的凝聚力。
89、 [单选] 代表不同组织的两名项目团队成员分别制作了各自的初始需求文件,项目经理应该在沟通管理计划中添加什么内容以避免将来重复工作?
Two project team members representing different organizations have separately developed their own initial requirement documents. What should the project manager add to the communications management plan to avoid future duplication of efforts?
- A：责任分配矩阵(RAM)
Responsibility assignment matrix(RAM). - B：报告方法
Reporting methods. - C：相关方需求
Stakeholder requirements. - D：升级上报需求
Escalation requirement.
正确答案：A 你的答案：C
解析：参见PMBOK第6版9.1.2.2 数据表现。责任分配矩阵展示项目资源在各个工作包中的任务分配。RAM其实描述的人岗对应关系。
90、 [单选] 在项目执行过程中,一名相关方希望知道谁有权分配项目资源。为了解决这个问题,项目经理应该怎么做?
During project execution,a stakeholder wants to know who has the authority to assign project resources.what should the project manager do?
- A：与该相关方一起审查项目资源管理计划
Review the project resource management plan with the stakeholders. - B：获得相关方的一致同意,并更新相关方登记册
Obtains consensus form stakeholders and update the stakeholders register. - C：与该相关方一起审查项目章程
Review the project charter with the stakeholders. - D：与该相关方一起检查沟通管理计划
Examine the communication management plan with the stakeholders.
正确答案：A 你的答案：C
解析：解析：PMBOK（6）P318-9.1.3.1规划资源管理-资源管理计划-角色与职责。职权。使用项目资源、做出决策、签字批准、验收可交付成果并影响他人开展项目工作的权力。
92、 [单选] 项目经理接管了一个处于第二阶段的多阶段项目,其应该从之前的项目经理那里获得哪些来有效地管理当前和未来项目阶段的资源?
A project manager assumes a multi-phase project during its second phase.What show they seek from the previous project manager to effectively manageresources for current and future project phases?
- A：将在未来几个阶段交付的任务
Tasks that will be delivered in the next phase - B：下一个阶段的资源日历
Resources calendar for the next phase - C：已定义角色和职责的资源
Resources with defined roles and responsibilities - D：资源分解结构(RBS)
Resources breakdown structure(RBS)
正确答案：D 你的答案：B
解析：9.6.1 控制资源：输入 - 9.6.1.2项目文件 - 资源分解结构。资源分解结构为项目过程中需要替换或重新获取资源的情况提供了参考。答案C是资源本身。得到资源本身并不代表可以管理好资源。
99、 [单选] 一个复杂项目包含对最终目标有不同看法的相关方。相关方就项目发起人确定的目标最终达成一致意见。之后,在项目执行阶段,发起人退休,相关方之间从此开始产生冲突。新任命的发起人希望知道如何才能根据目标重新调整相关方之间的关系。 项目经理应该做什么?
A complex project comprises stakeholders with differing views on thefinal objective.Ultimately,the stakeholders agree on the objective defined bythe project sponsor.The sponsor then retires during the execution phase,which begins to create conflict among stakeholders.The newly appointed sponsor wants to know what can be done to realign stakeholders with the objective. What should the project manager do?
- A：密切关注相关方的误解
Closely monitor stakeholder misunderstandings - B：重新审查沟通管理计划,以确定最佳策略
Review the communications management plan to identify the best strategy - C：修改项目章程以解决冲突
Revise the project charter to address the conflicts - D：影响相关方以遵循约定的目标
Influence the stakeholders to follow the agreed-upon objective
正确答案：D 你的答案：B
解析：相关方之间产生冲突，使用人际关系技术以影响相关方遵循约定的目标，参见PMBOK第6版9.5.2管理团队的工具与技术。
章节专题2021-资源管理
3、 [单选] 项目经理正在管理一个虚拟团队，一名虚拟团队成员未能参加几次重要的项目会谈。项目经理应该做什么？
The project manager is managing a virtual team, and a virtual team member fails to attend several important project meetings. What should the project manager do?
- A：直接与该团队成员交谈以澄清期望
Talk directly to the team to clarify expectations - B：向该团队成员的职能经理提出该问题
Raise the issue with the team member’s functional manager - C：提醒该团队成员参加下一次团队会议
Remind the team member to attend the next team meeting - D：请求发起人支持举行一次团队建设活动
Request the sponsor to support a team building event
正确答案：A 你的答案：D
解析：解析：PMBOK（6）P345-9.5管理团队。管理团队是跟踪团队成员工作表现，提供反馈，解决问题并管理团队变更，以优化项目绩效的过程。遇到问题，首先要尝试去分析导致问题产生的原因，然后有针对性的加以解决。
4、 [单选] 在某典型的矩阵型组织中，项目经理收到一位工程师资源的辞职信。项目经理该做什么来确保项目不会受到影响？
In a typical matrix organization, the project manager receives a resignation letter from an engineer resource. What should the project manager do to ensure that the project is not affected?
- A：与职能经理协商安排替代资源
Arrange alternative resources with functional managers - B：请求人力资源经理填补该空缺
Request the Human Resources Manager and use the vacancy - C：延迟接受辞职时间，直至替代资源完全入职
Delay the acceptance of resignations until alternative resources are fully available - D：修改资源管理计划，应对未来的辞职问题
Modify the resource management plan to deal with future resignations
正确答案：A 你的答案：D
解析：解析：PMBOK（6）P332，9.3.2.2-人际关系与团队技能-谈判。“典型矩阵型组织”，资源由职能部门经理提供，所以要去职能部门经理协商获取替代资源，而不是人力资源经理。选项C，错误，有违公平。选项D，解决现有问题后，可能对资源管理计划进行更新，在选项A之后。
6、 [单选] 项目团队已成功交付了项目，该成功一定程度上归功于有效的团队建设。下列哪一项对该有效的团队建设有最大贡献？
The project team has successfully delivered the project, and this success is partly attributed to effective team building. Which of the following has the greatest contribution to effective team building?
- A：有效的组织过程
A valid group process - B：灵活的变更控制程序
Flexible change control procedures - C：有规律的团队会议
Regular team meetings - D：挑战性的项目目标
Challenging project objectives
正确答案：C 你的答案：D
解析：解析：PMBOK（6）P341，9.4.2.4人际关系与团队技能-团队建设。团队建设是通过举办各种活动，强化团队的社交关系，打造积极合作的工作环境。团队建设活动既可以是状态审查会上的五分钟议程，也可以是为改善人际关系而设计的、在非工作场所专门举办的专业提升活动。
7、 [单选] 项目团队积极性不高，其工作效率也在下降，这将导致项目进度计划面临风险。项目经理该做什么来鼓励团队？
The project teams are less motivated and less productive, which can put project schedules at risk. What should the project manager do to encourage the team?
- A：了解团队成员的个人需要，并通过满足他们的需要鼓励其提高绩效
Understand the individual needs of team members and meet their needs to encourage them to improve their assessment - B：运用服务型领导法并计划团队建设活动，以帮助鼓励团队成员提高绩效
Apply a service-based leadership approach and plan team building activities to help encourage team members to improve the law - C：审查团队章程，并使用与团队成员的个人需要相关的行动更新团队章程
Review the team charter and update the team charter with actions related to the individual needs of the team members - D：请求项目发起人提供可为团队建设活动分配的额外预算
Request the project sponsor to provide additional budget that can be assigned to team building activities
正确答案：A 你的答案：B
解析：解析：PMBOK（6）341-9.4.2.5认可与奖励。情景中没有提到团队成员之间的配合出现问题，所以不宜开展团队建设活动。此时宜结合组织理论，对团队成员进行激励，提升其积极性，排除BD选项。选项C，团队章程是团队运行的基本规则。
10、 [单选] 客户和硬件工程团队对用于衡量质量的控制图现值意见不一致。项目经理与两个相关方开会并听取他们的意见，为了继续该项目，项目经理觉得使用双方意见的平均值。这属于下列哪一项的实例？
The customers and hardware engineering teams disagree on the present value of the control chart used to measure quality. The project manager meets with two stakeholders and listens to their opinions. In order to continue the project, the project manager believes that the average of b the present values provided by both stakeholders should be used. Which of the following examples does this belong to?
- A：缓解
Ease - B：妥协
Compromise - C：解决问题
Problem solving - D：协作
Collaboration
正确答案：B 你的答案：C
b 双方找到满意的答案
a: 求同存异
解析：解析：PMBOK（6）P348-9.5.2.1人际关系与团队技能-冲突管理。“适用双方意见的平均值”，冲突的双方都做出了让步，属于妥协策略。
11、 [单选] 一位项目团队成员决定优先处理职能性工作，而不是项目中被分配的任务，项目经理如何确保项目和所有任务保持正轨？
How does the project manager ensure that the project and all tasks are on track when a project team member decides to prioritize functional work rather than tasks assigned in the project?
- A：与该团队成员讨论动机，以更好地了解其工作量
Discuss motivations with the team member to better understand their workload - B：与该团队成员的职能经理会面，建议将项目任务纳入绩效考核
Have a meeting with the team member’s functional manager and recommend that project tasks be included in the performance review - C：为该团队成员提供薪酬激励，以完成所分配的项目工作
Provide compensation incentives to the team member to complete the assigned project work - D：将该团队成员的不合格情况升级上报给其职能经理并请求其他资源
Escalate the team member’s nonconformity to their functional manager and request additional resources
正确答案：B 你的答案：A
解析：解析：PMBOK（6）P350-影响力。 题干关键词“优先处理职能性工作”。 矩阵环境中，团队成员实际由职能经理管理，职能经理具有评估绩效等对员工的企业实际权力。项目经理没有实际管理权力，在题目中当资源在项目和行政工作存在冲突并且优先处理行政工作时，需要与其职能经理（资源相关方）协商来解决该问题。选项B，因在矩阵企业，对资源滞后处理项目工作，应与资源上级即职能经理协商，以促进完成项目工作，选项中“将项目工作纳入绩效考核”是合适的方案。 选项A错误，这不是工作量的问题，而是工作优先级的问题； 选项C错误，认可和奖励应该在团队成员有优良表现时施行； 选项D错误，采取的措施极端且消极。
12、 [单选] 一位有影响力的职能领导从项目中开除了一位关键团队资源，这一行动将对关键路径上的活动造成负面影响。项目经理应该做什么？
An influential functional leader removes a key team resource from the project, which will negatively impacts activities on the critical path. What should the project manager do?
- A：与该职能领导协商，并影响其转变决定
Consult with the functional leadership and influence their transition decisions - B：让发起人与该职能领导讨论这名资源的重要性
Have the sponsor discuss the importance of this resource with the functional leader - C：分析对项目管理计划的影响并提交变更请求
Analyze the impact on the project management plan and submit change requests - D：遵循资源管理计划获取替代资源
Follow the resource management plan to obtain alternative resources
正确答案：C 你的答案：D
解析：解析：PMBOK（6）P357-9.6.3.2变更请求。 题干关键词“造成负面影响”、“该怎么做”。 资源的变动对项目进度产生里负面影响，定位在9.6控制资源。这时应该考虑按整体变更控制流程提交变更请求，选C。 选项ABD都是在C之后可能采取的行动之一。
16、 [单选] 首席执行官（CEO）发布说明，为了改进各项目之间的资源分配，明年将对当前的职能型组织结构作出调整，转而采用一种矩阵结构。当项目经理就该决定对当前项目的影响询问人力资源经理时，人力资源经理说现有项目的资源分配不会有变。根据这一回答，项目经理仍应审查以下哪项？
The Chief Executive Officer (CEO) announced that in order to improve the allocation of resources between projects, next year, the current functional organizational structure will be adjusted to adopt a matrix structure. When the project manager asked the human resource manager about the impact of the decision on the current project, the human resource manager said that the resource allocation of the existing project would not change. Based on this answer, which of the following should still be reviewed by the project manager?
- A：风险管理计划
The risk management plan - B：责任分配矩阵(RAM)
The Responsibility Assignment Matrix (RAM) - C：资源分解结构
The resource breakdown structure - D：相关方参与计划
The Stakeholder engagement plan
正确答案：B 你的答案：C
解析：解析：PMBOK（6）P317-责任分配矩阵。 题干关键词“组织结构”、“资源分配不会有变”。 组织结构发生变化，项目经理关心的是工作包、活动与团队成员之间的关系是否发生了变化，因此要去审查RAM，选B。 选项AD属于知识领域定位错误； 选项C是按资源类别和类型进行展现的层级列表，不能说明人与工作包之间的关系。
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